We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Dear TMS-Plugins,
I have reviewed the online documentation on how to group column information. However, my dialogue box does not give me that option. Is there something wrong with my set-up or my version of wpDataTables? I installed the wpDataTables myself. I also do not know how to confirm my version of wpDataTables, which I have purchased after trying the Light version.
Hi Daniel,
Thank you for your purchase.
I can suppose that you are using tables with server side processing, and that option for that tables is disabled because have some unpredictable behavior with the table. That option is available for no server side tables
Kind Regards,
Isidora Markovic
wpDataTables: FAQ | Facebook | Twitter | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Amelia demo sites | Docs
You can try our wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables
Dear TMS-Plugins,
I am not currently using server-side processing.
To clarify, do I need to set-up server side tables to have to activate the column grouping feature?
Hi Daniel,
Sorry for late response.
At the end of last week we didn't work because of the national holiday.We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.
Sorry for misunderstanding, grouping option for tables with server-side processing is disabled because have some unpredictable behavior with the table.
Can you please describe me how you made that table and which option you use from table wizard?
Kind Regards,
Isidora Markovic
wpDataTables: FAQ | Facebook | Twitter | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Amelia demo sites | Docs
You can try our wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables