We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I created a table using 'Create a table by importing data from data source' option but when I tried change value of 'Default rows per page' then it showing me '403 Permission Denied
You do not have permission for this request /wp-admin/admin-ajax.php'
error . but its working fine when I tried to create table using 'Create a table linked to an existing data source .' option.
Hi Sonal,
Thank you for your purchase.
The 403 Forbidden error is an HTTP status code which means that accessing the page or resource you were trying to reach is absolutely forbidden for some reason.
My suggestion is to check your server log and see if there are some issues and also if you have some security plugins please try to deactivate it and see if it will work after that.
Also check is it turn on mod_security on your server.
Kind Regards,
Isidora Markovic
wpDataTables: FAQ | Facebook | Twitter | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Amelia demo sites | Docs
You can try our wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables
Actually for other it works but not for that one . Also at https://wycliffegordon.com/info.php its not showing 'mod_security'.
Hi Sonal,
Something block request /wp-admin/admin-ajax.php which is native wordpress file.
Do you have installed some security plugin? Can you check server log is there some errors?
Kind Regards,
Isidora Markovic
wpDataTables: FAQ | Facebook | Twitter | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Amelia demo sites | Docs
You can try our wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables
Its not showing me any error. Actually its not working for Manual type only.
Hi Sonal,
We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days and also support system that we are using was not functional.
Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.
Kind Regards,
Isidora Markovic
wpDataTables: FAQ | Facebook | Twitter | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Amelia demo sites | Docs
You can try our wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables
I noticed its happening due to 'ModSecurity', so from cpanel when I made it OFF then allowed me to save info .
Now what should we do as we do not want to Turn it Off. How can we check error triggered and fix it ?
Hi Sonal,
You can check in server log file. Because mod_security is Apache module so every server errors should be written there.
1. Adding the following to the top of your .htaccess file. (This should be a temporary measure.
You could try it just to see if it will work, but you probably don’t want to leave it.)
<IfModule mod_security.c>
SecFilterEngine OffSec
FilterScanPOST Off
</IfModule>
2. Backup your .htaccess file if you have one in the public_html directory.
Open the .htaccess file with any text editor and observe the lines between the “# BEGIN WordPress” and “# END WordPress” tags.
Make sure the lines look somewhat like the following. If not then update the file with the following content and upload it to the ‘public_html’ directory.
# BEGIN WordPress
<IfModule mod_rewrite.c>
RewriteEngine On
RewriteBase /
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule . /index.php [L]
</IfModule>
# END WordPress
Best regards.
Kind Regards,
Isidora Markovic
wpDataTables: FAQ | Facebook | Twitter | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Amelia demo sites | Docs
You can try our wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables