We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Upon installation and configuration of the plugin, I've attempted to create simple, 2 value doughnut-chart using a ChartJS style. I've created 2 of the 4 charts that I need, but have not been able to get them working.
I do not have any console errors pertinent to the plugin, and the only issue I can see is that the JS and Div ID appear to be mismatched.
The charts appear near 3/4 down on the website, in the four-column section. They should appear in the two modules on the left.
<script type="text/javascript">if(typeof(wpDataCharts)=='undefined'){wpDataCharts = {};}; wpDataCharts[1] = {render_data: {"options":{"data":{"labels":["null","Positive"],"datasets":[{"label":"Value 1","backgroundColor":["#ff6384","#36a2eb","#ffce56","#4bc0c0","#9966ff","#ff9f40","#a6cee3","#6a3d9a","#b15928","#fb9a99"],"borderWidth":1,"data":[22,78]}]},"options":{"maintainAspectRatio":false,"scales":{"xAxes":[{"display":false,"scaleLabel":{"display":true,"labelString":""}}],"yAxes":[{"display":false,"scaleLabel":{"display":true,"labelString":""},"ticks":{"beginAtZero":true,"min":0}}]},"title":{"display":false,"position":"top","fontFamily":"Arial","fontStyle":"bold","fontColor":"#666"},"tooltips":{"enabled":false,"mode":"single","backgroundColor":"rgb(0,0,0)","cornerRadius":3},"legend":{"display":false,"position":"top"}},"globalOptions":{"defaultFontSize":"","defaultFontFamily":"Arial","defaultFontStyle":"bold","defaultFontColor":""}},"configurations":{"type":"chartjs_doughnut_chart","container":{"height":"400","width":"400"},"canvas":{"backgroundColor":"","borderWidth":"NaN","borderColor":"","borderRadius":""}}}, engine: "chartjs", type: "chartjs_doughnut_chart", title: "Doughnut 1", container: "wpDataChart_1", follow_filtering: 0, wpdatatable_id: 1, group_chart: 0}</script>
<div id="chartJSContainer_1">
<canvas id="chartJSCanvas_1"></canvas>
</div>
Hi EricMichaelSay,
Thank you for your purchase.
We notice that you are using jquery version 2.1.0. Our plugin is using built in jquery version of wordpress that is 1.12. and this should be a reason why you have issue with the charts. Is it possible to use default version of the wordpress which is 1.12?
Kind Regards,
Isidora Markovic
wpDataTables: FAQ | Facebook | Twitter | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Amelia demo sites | Docs
You can try our wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables
Unfortunately no. I am using the Foundation framework using the Foundationpress Wordpress theme, and it requires v2.1.0. Is there a workaround?
Hi EricMichaelSay,
There is some solution that you can use more versions of jquery. You can take a look on this link.
Kind Regards,
Isidora Markovic
wpDataTables: FAQ | Facebook | Twitter | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Amelia demo sites | Docs
You can try our wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables