We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
I would like to request your help for solving a error that I got when I'm using wpdata table plugin on my website page.
Last couple of weeks, I'm get the same error message:
"Fatal error: Uncaught Error: Class 'WPExcelDataTable' not found in /home1/thermos5/public_html/new/wp-content/plugins/wpdatatables/controllers/wdt_functions.php:417 Stack trace: #0 /home1/thermos5/public_html/new/wp-includes/shortcodes.php(319): wdtWpDataTableShortcodeHandler(Array, '', 'wpdatatable') #1 [internal function]: do_shortcode_tag(Array) #2 /home1/thermos5/public_html/new/wp-includes/shortcodes.php(197): preg_replace_callback('/\\[(\\[?)(wpdata...', 'do_shortcode_ta...', '[wpdatatable id...') #3 /home1/thermos5/public_html/new/wp-content/plugins/js_composer/include/helpers/helpers.php(232): do_shortcode('[wpdatatable id...') #4 /home1/thermos5/public_html/new/wp-content/themes/HighendWP/vc_templates/vc_column.php(43): wpb_js_remove_wpautop('[wpdatatable id...') #5 /home1/thermos5/public_html/new/wp-content/plugins/js_composer/include/classes/shortcodes/shortcodes.php(473): include('/home1/thermos5...') #6 /home1/thermos5/public_html/new/wp-content/plugins/js_composer/include/classes/shortcodes/shortcodes.php(45 in /home1/thermos5/public_html/new/wp-content/plugins/wpdatatables/controllers/wdt_functions.php on line 417"
I don't know what is causing that error. I have updated my WordPress theme recently, but I don't see any issues with my other plugins. Could you please investigate what is causing that errors and why I could not display my tables?
I will appreciate if I get a answer as soon as possible, the site is due to be release soon.
Br,
Hi Fred Colbert,
Please open a support ticket in wpDataTables category with your purchase key and one of our support agents will provide you help. This category is intended only for Pre-purchase questions.