We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi there,
I have a JS/jQuery error when I try to display a chart in frontend. Everything is working properly in the admin side :
Uncaught ReferenceError: wpDataCharts is not defined
at wdt.chartsRender.min.js:1
at dispatch (jquery.js:3)
at r.handle (jquery.js:3)
Any idea on how to fix it?
HI Moxymore,
Thank you for your purchase.
Can you please tell me did you turn on option Follow table filtering? If the answer is yes then table from which you made that chart have to be on the same page(table and chart)
Kind Regards,
Isidora Markovic
wpDataTables: FAQ | Facebook | Twitter | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Amelia demo sites | Docs
You can try our wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables
Hi,
No, this option wasn't activated. And whatever if I activate it or not, the problem stills the same.
The strangest thing is that I'm now unable to see anything when logged in as admin, no table nor charts are displayed on the page. If I visit my page as a guest, I'm able to see only the table.
Uncaught TypeError: $(...).tooltip is not a function
at HTMLDocument.<anonymous> (common.js:27)
at i (jquery.js:2)
at Object.fireWith [as resolveWith] (jquery.js:2)
at Function.ready (jquery.js:2)
at HTMLDocument.K (jquery.js:2)
(anonymous) @ common.js:27
i @ jquery.js:2
fireWith @ jquery.js:2
ready @ jquery.js:2
K @ jquery.js:2
wdt.chartsRender.min.js:1 Uncaught ReferenceError: wpDataCharts is not defined
at wdt.chartsRender.min.js:1
at dispatch (jquery.js:3)
at r.handle (jquery.js:3)
(anonymous) @ wdt.chartsRender.min.js:1
dispatch @ jquery.js:3
r.handle @ jquery.js:3
wpp.js:1 WPP: OK. Execution time: 0.002761 seconds
DevTools failed to parse SourceMap: https://www.crypto-enthousiaste.fr/wp-content/plugins/wpdatatables/assets/js/bootstrap/bootstrap-select/bootstrap-select.js.map
DevTools failed to parse SourceMap: https://www.crypto-enthousiaste.fr/wp-content/plugins/wpdatatables/assets/js/waves/waves.min.js.map
Hi Moxymore,
We can see that there is some bootstrap.js from another plugin armember or something like that. (attachment)
Can you try to disable this plugin and see is he causing the issue?
Kind Regards,
Isidora Markovic
wpDataTables: FAQ | Facebook | Twitter | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Amelia demo sites | Docs
You can try our wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables
Hi,
Désactivating ARMember plugin didn't solved the issue unfortunately.
Aight, I have found the conflict : it is happening between wpDataTables and WpGlossary (available on CodeCanyon too).
I really don't know which files is involved, but will try to disable WP Glossary JS files on this specific page.
HI Moxymore,
I am glad that you found what causing the issue.
Kind Regards,
Isidora Markovic
wpDataTables: FAQ | Facebook | Twitter | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Amelia demo sites | Docs
You can try our wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables