We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #1453984
stuck on "settings"
Closed

Comments

  • andrea started the conversation
    February 1, 2018 at 3:56pm

    Hi


    I have a fresh and clean installation of latest wordpress on my own server.

    Wordpress works correctly but your plugin wpDataTables it will block on "settings" tab.

    I rally don't know if it's a server error or whatever.

    What should i check?


    regards

  • [deleted] replied
    February 2, 2018 at 10:29am

    Hi andrea,

    Are you using wpDataTables Lite version or wpDataTables Premium version that can be brought on CodeCanyon?

    Can you please check do you have installed cURL on your server. If you don't have please install cURL and everything should work fine.

  • andrea replied
    February 2, 2018 at 11:16am

    thanks! now it works!

    I have missing php-curl: 

    sudo apt-get install php-curl

  • andrea replied
    February 2, 2018 at 3:28pm

    I'm using the lite version of it.

    I have another problem: in the wizard everything seems to be ok, but when i paste the shortcode in the pages, i can't see the graph on the browser...

    should i install something else? or setting something?

  • [deleted] replied
    February 5, 2018 at 10:38am

    Hi andrea,

    You can't see the table or the graph (chart). As I know charts are not supported in the Lite version of the plugin. Can

     you please check that you don't have any JavaScript errors in your console? Also can you try to disable or your plugins and to change the theme to see if there are some conflicts with them.

  • andrea replied
    February 5, 2018 at 10:42am

    I have fixed it. It was some problem with float data representation.

    Is there a way to select a time slot in the frontend?

  • [deleted] replied
    February 5, 2018 at 10:55am

    Hi andrea,

    I don't know what do you mean by "select a time slot". wpDataTables supports Date, DateTime and Time column types as you can see on these pages from our documentation:

    You can try our sandbox site: Front-end & Back-end - you can find a fully functional version there to try out all plugin features.

  • andrea replied
    February 5, 2018 at 11:02am

    Thanks for your support.

    We have a large csv data to display, we want to give to our customers the ability to pick a range of data by select a start and end date (time stamp) in the front-end.

    How can we do that?


  • [deleted] replied
    February 5, 2018 at 11:17am

    Hi andrea,

    It is possible with Advanced filtering where you can take a look at Date Range Filter but this feature is not available in Lite version.

  • andrea replied
    February 5, 2018 at 11:20am

    Ok thank you.

    I will check it in your sandbox site for test it.