We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #1446261
number of variables allowed
Closed

Comments

  •  2
    Alistair started the conversation
    January 26, 2018 at 12:11am

    I tried to add 5 variables for the report generator and when I ask for the report, the webserver (apache) goes 100% busy!  I tried it with your sandbox, and it did it too!  

    If you try it on the above page, I will have to restart the apache!


    [reportbuilder id=1 text="Download report" class="btn"]
    [reportbuilder id=1 element="varInput" name="customer" text="Please enter the customer" default="" class=""]
    [reportbuilder id=1 element="varInput" name="preparer" text="Please enter the preparer" default="" class=""]
    [reportbuilder id=1 element="varInput" name="preparationnotes" text="Please enter the preparationnotes" default="" class=""]
    [reportbuilder id=1 element="varInput" name="sourcenote" text="Please enter the sourcenote" default="" class=""]
    [reportbuilder id=1 element="varInput" name="collectiondate" text="Please enter the collectiondate" default="" class=""]
    [wpdatatable id=22]



  • [deleted] replied
    January 26, 2018 at 11:49am

    Hi Alistair,
    Thank you for the purchase.

    What type of report are you using Single file or  ZIP with multiple files for each row. Probably you server is not so powerful and you have a lot of data (around 600 rows). Can you try to enable follow table filtering for the report and to try to show just 10 rows at time in the table?

  •  2
    Alistair replied
    January 31, 2018 at 6:58pm

    Hello Milos

    Thank you for this reply.  I have fixed the problem.  There was something wrong with my .xlsx file.  Everything looked all right, but when I used it with the report generator, the web server went crazy!  When I remade the .xlsx file from scratch, it worked just fine.

    So, you can close the ticket.  Best regards.

    Alistair

  • [deleted] replied
    February 1, 2018 at 10:28am

    Hi Alistair,

    You are welcome. We'd greatly appreciate it if you could take a minute and leave a review on CodeCanyon on this link. Thanks! 

  •  2
    Alistair replied
    February 1, 2018 at 6:53pm

    Milos

    I have added a 5 star comment to CodeCanyon.

    Alistair

  • [deleted] replied
    February 2, 2018 at 10:21am

    Hi Alistair,

    Thank you for your kind words.