We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
I have the plugins wpDataTable which was working fine. But after the update, I notice that the Advanced filters is not working is no more working on my site (http://etlsx.ecowas.int/liste-de-produits-aggrees/?lang=fr).
It's giving "No matching records found".
I have gone through all the setings but no good result.
Please advise.
Paul
Hi Paul,
Please be aware that we don't do technical support in the "Pre-purchase question" section. To be able to get proper help you need to open a ticket in corresponding section of this support.
What would be my best guess is that you created table from MySQL query which is more complex. If that is a case please create MySQL VIEW from that query and create a new table using it as a table source. If it is not please open a ticket and one of our support agents will help you with issue
Dear Miljko,
Yes it was a mistak and there was no way I can cancel or delete the ticket.
Thank you.
Paul