HI Mohan,
Thank you for your purchase.

Sorry for late response. 

We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.

Can you please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.

Also point me to the table ID so I can take a look.

Best regards.

Hi Mohan,

Unfortunately I can not access your site at all. 

It is loading after I try to create a page to insert our table in it.

Also the link that you sent me for the page the icon is spinning endlessly.

Best regards.

Hi Mohan,

Here is my result when I try to access the page with our table, wpdatatables support page that I created.(attachment) 

The 500 Internal Server Error is a server-side error, meaning the problem probably isn't with your computer, Internet connection or plug ins but instead is a problem with the web site's server.

Can you please investigate your server log and see if there is some errors.

Best regards.

Hi Mohan,

It looks like there is some issue with other plugin.

Can you please deactivate other plugins one by one to see which one may cause this issue.

I can do it for you if you gave me the permission.

Best regards.

HI Mohan,

It looks like the issue is with the theme.

Can you please change the theme and tell me does the table appears in the front end.

Also if it is possible can you please send me the theme here in attachment ( just check the PRIVATE reply) so we can test it out with our newest version of the plugin that we are preparing for release.

Best regards.

Hi Mohan,

The issue with the dropdown that is not working is because the theme is still activated so changing the theme files is not something that is recommended although you can contact the theme authors and ask them about this issue.

 Maybe they have some clue or solution so the table will work without iframe. 

As for the iframe, unfortunately something like this is not included in regular support for the plugin. Included support covers help with bugs and general inquiries for the plugin features, but not customizing the iframes.
As you're developing some custom solution if you need our assistance we can offer you our paid customization service.

Best regards.

Hi Mohan

This waves error and also the error below about animate fade out is related to the bootstrap and that is why I asked you to change the theme and see if the error will disappear and tables will work and display as they should.

Now with the theme that have the conflict with our plugin that error is appearing because of the bootstrap.

If you can not change the theme until our next update of the plugin , my suggestion will be that you provide me the FTP account so we can change that code for you that is included in our next update.

Best regards.

HI Mohan,

We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days and also support system that we are using was not functional.

Bogdan is on vacation so I will help you.

We visit your site and try changing filters to selectbox on table on page http://dev.gitservices.com/canvas/ and we see that is working fine. Also try to switch on another WPLMS theme and it is working fine. Can you please check this?