We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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  Public Ticket #1422891
Error in creating table by importing excel file
Closed

Comments

  • Sushant started the conversation
    January 7, 2018 at 6:26am

    I am not able to create table by importing an excel file and already sent mail to [email protected] but no response. I am not at all happy with your support. Appreciate if you can get back to me as soon as possible. I sent all the relevant files and also the error message to that mail ID. 

  •  472
    Isidora replied
    January 8, 2018 at 12:46pm

    HI Sushant,
    Thank you for your purchase.

    Sorry for late response. 

    We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.

    Sorry, we got a lot of emails after the New year holidays and Alexander was on vacations. Alexandar is part of the development team, so please if you have some issue write here over the ticksy(our support ticketing system.)

    We use file that you provide and we successfully make a table.(attachment)

    About the error form attachment: The 500 Internal Server Error is a server-side error, meaning the problem probably isn't with your computer, Internet connection or plug ins but instead is a problem with the web site's server.

    Can you please investigate your server log and see if there is some errors so we can see what cause the issue?

    Kind Regards, 

    Isidora Markovic

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