I purchased and downloaded the wpdatatables plugin through FTP. I'm using PHP 5.6. When I go to "Settings", the "Main Settings" all display. However, when I click on the other tabs (e.g., Separate MySQL Connection), nothing is displayed. Even when I toggle back to Main Settings, it is now empty.
The same issue is occurring anywhere else in plugin where I need to toggle to a new tab to change or add information, filters, etc.
Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.
Yes I mean a WP theme to see it the column settings is working when you changed to to be sure where to look next.
Can you please tell me is it possible for your site to go live so you can provide me credentials so I can take a look and investigate as this is the most efficient way for solving issues like this.
Good job glad to hear that you found what was causing the issue.
I forwarded this to my team so we can be aware of this, but debugging the third party, especially free plugins, are not included in the support.
If everything is working fine when that plugin is disabled my suggestion is to keep that plugin disabled or contact the plugin authors to see what may cause this issue.
I purchased and downloaded the wpdatatables plugin through FTP. I'm using PHP 5.6. When I go to "Settings", the "Main Settings" all display. However, when I click on the other tabs (e.g., Separate MySQL Connection), nothing is displayed. Even when I toggle back to Main Settings, it is now empty.
The same issue is occurring anywhere else in plugin where I need to toggle to a new tab to change or add information, filters, etc.
What can I do to fix this problem?
Screenshots attached.
HI dsmithtek123,
Thank you for your purchase.
Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi dsmithtek123,
I will give my best to help you out but it will be much more difficult without credentials.
My suggestions:
Clear to browser cache, try to change the theme, deactivate activate the plugin.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
HI dsmithtek123,
If that is possible for you can you please update the PHP version to 7.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
HI dsmithtek123,
Good job on solving the issues below.
As for the data tab, can you please tell me are there any errors in the console when you inspect that page.
Also for testing purposes can you please try to change the theme and tell me the result.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi dsmithtek123,
About the theme:
Yes I mean a WP theme to see it the column settings is working when you changed to to be sure where to look next.
Can you please tell me is it possible for your site to go live so you can provide me credentials so I can take a look and investigate as this is the most efficient way for solving issues like this.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi dsmithtek123,
Unfortunately something like GoToMyPC, remote sessions, Skype and TeamViewer calls are not supported in regular support for the plugin.
Support with such requests can be provided on a paid basis.
But may I ask if you can record the behaviour of the plugin on your computer so maybe then I can see what may cause the issue.
Also please tell me the version of our plugin that you use and try to disable all of the other plugins to see if the issue still persist.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi dsmithtek123,
Good job glad to hear that you found what was causing the issue.
I forwarded this to my team so we can be aware of this, but debugging the third party, especially free plugins, are not included in the support.
If everything is working fine when that plugin is disabled my suggestion is to keep that plugin disabled or contact the plugin authors to see what may cause this issue.
Hope that everythig is working fine now.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables