We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Plugin hangs (circle just keeps spinning as shown in attachment) when attempting to configure column association with another wpdatatable I have defined. After receiving error with my own specific tables, I attempted to follow the example in your video demonstrating associating employees table with work orders table and I received same hanging issue.
This page on your documentation site links to video demo that I followed and received same hanging issue: https://wpdatatables.com/documentation/front-end-editing/configuring-table-relations-foreign-key/
Hi thmiller73,
Thank you for your purchase.
Sorry for late response. We were closed during New Year holidays.
There is some issue with this pop-up with some versions of Firefox. Can you please tell me which version of Firefox you use? Can you try to do that with Chrome?
Kind Regards,
Isidora Markovic
wpDataTables: FAQ | Facebook | Twitter | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Amelia demo sites | Docs
You can try our wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables
Thanks for response. Version of Firefox is 57.0.3. This worked for me in Chrome and for now I will continue to use Chrome for working with this plugin.
Hi thmiller73,
You are welcome. Thank you for information.
If you have any more issues feel free to open a new ticket, we will gladly help.
We'd greatly appreciate it if you could take a minute and leave a review on CodeCanyon on this link. Thanks!
Kind Regards,
Isidora Markovic
wpDataTables: FAQ | Facebook | Twitter | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Amelia demo sites | Docs
You can try our wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables