We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I am trying to use the Create a table manually option. An error occurs. Here is what was found in the php error log:
WordPress database error Table 'wp_wpdatatable_8' already exists for query CREATE TABLE wp_wpdatatable_8 (
wdt_ID INT( 11 ) NOT NULL AUTO_INCREMENT,`term` VARCHAR(255) , `rate` DECIMAL(16,4) , UNIQUE KEY wdt_ID (wdt_ID)) CHARACTER SET=utf8 COLLATE utf8_general_ci made by do_action('wp_ajax_wpdatatables_create_manual_table'), WP_Hook->do_action, WP_Hook->apply_filters, wdtCreateManualTable, wpDataTableConstructor->generateManualTable
wp_datatable_8 does already exist. How does the table number get determined when creating a table? In the database there are tables wp_wpdatatable_3 thru wp_wpdatatables_60 but there are some skipped numbers. However, 8 was not one.
Thanks
Hi tnconnect,
Thank you for your purchase.
Sorry for late response. We were closed during New Year holidays.
Can you please check in database in wordpress table wp_options what is the value of the option wdtGeneratedTablesCount?
Kind Regards,
Isidora Markovic
wpDataTables: FAQ | Facebook | Twitter | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Amelia demo sites | Docs
You can try our wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables
No problem. Happy New Year to all of you. The wdtGeneratedTablesCount value was 7. I just changed it to be the last table number. Thanks for you help. Keep up the good work with this plug-in.
Hi tnconnect,
You are welcome. Glad that we help you.
If you have any more issues feel free to open a new ticket, we will gladly help.
We'd greatly appreciate it if you could take a minute and leave a review on CodeCanyon on this link. Thanks!
Kind Regards,
Isidora Markovic
wpDataTables: FAQ | Facebook | Twitter | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Amelia demo sites | Docs
You can try our wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables