Here is what I put on your blog to try and get help. I would just like a refund at this point since I had to find another option for what this plugin was supposed to do.
I just purchased this plugin and I can get the table (google spreadsheet) loaded but when I go to edit the table from the front end and add a new record the page just does nothing and freezes. This is just dummy data but her is the URL so you can see that the plugin is not working when you try to add a record. https://garciaventure.com/?page_id=16
I have also made sure that I allow popups so that is not the issue. I have tested this in Chrome, Internet Explorer and Firefox.
Due to the digital 'non-returnable' nature of goods we only do refunds when the tool is malfunctioning or not working as described, with prior confirmation that support is unable to resolve the issue. As the revoked license does not make the product non-functional, and because there were lots of abuses, unfortunately we cannot provide the 'return-on-request' refund policy. So we do not refund mistaken purchases, or cases when buyers had their own expectations of features.
To avoid such situations we have a fully-featured 'sandbox' site where one can try plugin's features before purchase, a free version of the plugin which can help to get a better understanding of how the plugin is working, all the plugin's documentation is available to anyone before purchase and we try to clear up all the limitations of different features, and we always answer all pre-purchase questions clearly and honestly so that potential buyers would have clear understanding of how the plugin works.
As for your case, can you please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.
Also point me to the table ID so I can take a look and investigate what may cause this issue.
Here is what I put on your blog to try and get help. I would just like a refund at this point since I had to find another option for what this plugin was supposed to do.
I just purchased this plugin and I can get the table (google spreadsheet) loaded but when I go to edit the table from the front end and add a new record the page just does nothing and freezes. This is just dummy data but her is the URL so you can see that the plugin is not working when you try to add a record. https://garciaventure.com/?page_id=16
I have also made sure that I allow popups so that is not the issue. I have tested this in Chrome, Internet Explorer and Firefox.
Hi leo3690,
We're sorry to hear you do not want to use the tool after purchase.
Please find our refund policy here: http://wpdatatables.com/help/refund-policy/
Due to the digital 'non-returnable' nature of goods we only do refunds when the tool is malfunctioning or not working as described, with prior confirmation that support is unable to resolve the issue. As the revoked license does not make the product non-functional, and because there were lots of abuses, unfortunately we cannot provide the 'return-on-request' refund policy. So we do not refund mistaken purchases, or cases when buyers had their own expectations of features.
To avoid such situations we have a fully-featured 'sandbox' site where one can try plugin's features before purchase, a free version of the plugin which can help to get a better understanding of how the plugin is working, all the plugin's documentation is available to anyone before purchase and we try to clear up all the limitations of different features, and we always answer all pre-purchase questions clearly and honestly so that potential buyers would have clear understanding of how the plugin works.
As for your case, can you please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.
Also point me to the table ID so I can take a look and investigate what may cause this issue.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
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