We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #1410447
Tables are not working
Closed

Comments

  • RobBob888 started the conversation
    December 21, 2017 at 8:17pm

    There was some 'update' and since the update my tables are not working.  Please advise as to what happened.

  • Thomas replied
    December 22, 2017 at 5:15am

    Same problem with my tables. This update really messed up my tables. PLEASE bring back the previous version ASAP.

    After doing some research, it appears that if you enter your Purchase Code into the corresponding field in the Main Settings area of the plugin, the plugin will automatically update. WOW - I really wish I would not have entered my Purchase Code.

  •  472
    Isidora replied
    December 22, 2017 at 11:51am

    Hi RobBob888,
    Thank you for your purchase.

    There was some issue with auto update, so my suggestion is to update the plugin manually by following this steps:

    1.) Download zip from this link

    2.) Use FTP to open /yourwordpressfolder/wp-content/plugins

    3.) Delete existing wpdatatables folder.

    4.) Upload previously downloaded wpdatatables folder through FTP to plugins folder (unzip it)

    5.)  Go to WP-admin panel, open Plugins section.

    6.) Deactivate wpDataTables, and then activate it again.

    IMPORTANT: Do NOT delete the old version from WP-admin (by clicking “Delete” in the plugins page) if you don’t want to lose all your tables!

    Hi Tom,

    We already answer you on your ticket so please wrote your questions and issues there  and we help you, because when you insert new post here, notifications will be sent to customer that open this ticket. It can be different cause that can produce this issue. Thank you

    Kind Regards, 

    Isidora Markovic

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