Holiday Notice – Support Unavailable on April 18 and April 21

We just wanted to let you know that our support team will be offline on Friday, April 18th (Good Friday) and Monday, April 21st (Easter Monday) due to the holidays.
We'll be back on Tuesday, ready to assist you!

In the meantime, if you need any help, feel free to:

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Thank you for your understanding, and we wish you a wonderful holiday weekend!

Okay
  Public Ticket #1410447
Tables are not working
Closed

Comments

  • RobBob888 started the conversation
    December 21, 2017 at 8:17pm

    There was some 'update' and since the update my tables are not working.  Please advise as to what happened.

  • Thomas replied
    December 22, 2017 at 5:15am

    Same problem with my tables. This update really messed up my tables. PLEASE bring back the previous version ASAP.

    After doing some research, it appears that if you enter your Purchase Code into the corresponding field in the Main Settings area of the plugin, the plugin will automatically update. WOW - I really wish I would not have entered my Purchase Code.

  •  472
    Isidora replied
    December 22, 2017 at 11:51am

    Hi RobBob888,
    Thank you for your purchase.

    There was some issue with auto update, so my suggestion is to update the plugin manually by following this steps:

    1.) Download zip from this link

    2.) Use FTP to open /yourwordpressfolder/wp-content/plugins

    3.) Delete existing wpdatatables folder.

    4.) Upload previously downloaded wpdatatables folder through FTP to plugins folder (unzip it)

    5.)  Go to WP-admin panel, open Plugins section.

    6.) Deactivate wpDataTables, and then activate it again.

    IMPORTANT: Do NOT delete the old version from WP-admin (by clicking “Delete” in the plugins page) if you don’t want to lose all your tables!

    Hi Tom,

    We already answer you on your ticket so please wrote your questions and issues there  and we help you, because when you insert new post here, notifications will be sent to customer that open this ticket. It can be different cause that can produce this issue. Thank you

    Kind Regards, 

    Isidora Markovic

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