Hey there, Awesome Customers!

Just a heads up: We'll be taking a breather to celebrate International Workers' Day (May 1st and 2nd - Wednesday and Thursday) and Orthodox Easter from Good Friday (May 3rd) through Easter Monday (May 6th). So, from May 1st to May 6th, our team will be off enjoying some well-deserved downtime.

During this time, our customer support will be running on a smaller crew, but don't worry! We'll still be around to help with any urgent matters, though it might take us a bit longer than usual to get back to you.

We'll be back in action at full throttle on May 7th (Tuesday), ready to tackle your questions and requests with gusto!

In the meantime, you can explore our documentation for Amelia and wpDataTables. You'll find loads of helpful resources, including articles and handy video tutorials on YouTube (Amelia's YouTube Channel and wpDataTables' YouTube Channel). These gems might just have the answers you're looking for while we're kicking back.

Thanks a bunch for your understanding and support!

Catch you on the flip side!

Warm regards,

TMS

Okay
  Public Ticket #1410246
Report generation fails with 2.0.2
Closed

Comments

  •  2
    Alistair started the conversation
    December 21, 2017 at 4:45pm

    I updated wpdatatables to 2.0.2 and had difficulty with a conflict with the theme using boostrap.  It was fixed with a minor changes to one of the class files.  Now I am having a similar problem in report generation.   The report builder in the control panel displays the reports, but shows that data sources as null.  The reports are not generated, and I get an Ajax error.

  • [deleted] replied
    December 22, 2017 at 10:18am

    Hi Crcam,

    Could you send me a temporary admin credentials so I can take a look? If you could please specify ID of the report which doesn't work and changes that you made in order to solve bootstrap problem

  •  2
    Alistair replied
    December 22, 2017 at 12:08pm

    Hello Miljko

    Thanks for this reply.  I shall reply with more detail over the weekend.  Right now, it is time for Santa Claus.  Have a Merry Christmas.

    Alistair

  •   Alistair replied privately
  • [deleted] replied
    December 25, 2017 at 10:13am

    Hello Alistair,

    Merry Christmas :-)

    Please update both plugin to the latest version and that should solve this problem. You can find it in download section on Envato market. 

    If you still have a problem after updates please get back to me and we will proceed from there

  •  2
    Alistair replied
    December 27, 2017 at 8:29pm

    Hello Miljko

    Thank you for this advice.  I have done what you recommend, and it is working well.  This is a nice Christmas present.  Thank you!

    I have changed your password for reasons of security.

    You can close the ticket now.  Thanks again.

    Alistair

  • [deleted] replied
    December 28, 2017 at 8:36am

    Hello Alistair,

    Glad to hear that it's working now. 

    Merry Christmas.