We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #1410246
Report generation fails with 2.0.2
Closed

Comments

  •  2
    Alistair started the conversation
    December 21, 2017 at 4:45pm

    I updated wpdatatables to 2.0.2 and had difficulty with a conflict with the theme using boostrap.  It was fixed with a minor changes to one of the class files.  Now I am having a similar problem in report generation.   The report builder in the control panel displays the reports, but shows that data sources as null.  The reports are not generated, and I get an Ajax error.

  • [deleted] replied
    December 22, 2017 at 10:18am

    Hi Crcam,

    Could you send me a temporary admin credentials so I can take a look? If you could please specify ID of the report which doesn't work and changes that you made in order to solve bootstrap problem

  •  2
    Alistair replied
    December 22, 2017 at 12:08pm

    Hello Miljko

    Thanks for this reply.  I shall reply with more detail over the weekend.  Right now, it is time for Santa Claus.  Have a Merry Christmas.

    Alistair

  •   Alistair replied privately
  • [deleted] replied
    December 25, 2017 at 10:13am

    Hello Alistair,

    Merry Christmas :-)

    Please update both plugin to the latest version and that should solve this problem. You can find it in download section on Envato market. 

    If you still have a problem after updates please get back to me and we will proceed from there

  •  2
    Alistair replied
    December 27, 2017 at 8:29pm

    Hello Miljko

    Thank you for this advice.  I have done what you recommend, and it is working well.  This is a nice Christmas present.  Thank you!

    I have changed your password for reasons of security.

    You can close the ticket now.  Thanks again.

    Alistair

  • [deleted] replied
    December 28, 2017 at 8:36am

    Hello Alistair,

    Glad to hear that it's working now. 

    Merry Christmas.