We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
We looking to export all the our plugin and table built to our staging site to make go live over the Holiday week. Can you please tell me the best way to export the info so when I Install the plugin on the new site I can just import the data.
Thank you
Hi ShopFloorAutomations,
Thank you for your purchase.
When you are moving on live site from local or stage site we can suggest to use Plugin Duplicator. We use it and it's working fine, because he will transfer all the files and also the tables to database.
Kind Regards,
Isidora Markovic
wpDataTables: FAQ | Facebook | Twitter | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Amelia demo sites | Docs
You can try our wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables
Milan,
We did that 1st when we built the staging site. Problem now is this plugin was added in after the staging site was built and finished up. We had a person add this Plugin and all the data in to the live site and not the staging site.
So I need to find a way to get it off the live site add it to the staging site that is finished and ready to go but this data.
Thank you for you help
Hi ShopFloorAutomations,
You have to copy all the tables from database that wpdatatables use for making tables and charts(wp_wpdatatables,wp_wpdatatables_columns,wp_wpdatacharts).Also if you made table manually you have to copy all the tables(wp_wpdatatable_1,wp_wpdatatable_2....). Also if you made tables form existing data source like Excel or CSV you have to copy uploads folder of wordpress where you upload those files. When you then transfer the plugin you have to check for tables that are made from existing files are that have right path to the files.
Kind Regards,
Isidora Markovic
wpDataTables: FAQ | Facebook | Twitter | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Amelia demo sites | Docs
You can try our wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables
Thank you for all your help. I did the Excel to import and it work.
Hi ShopFloorAutomations,
You are welcome. Glad that we help you.
If you have any more issues feel free to open a new ticket, we will gladly help.
We'd greatly appreciate it if you could take a minute and leave a review on CodeCanyon on this link. Thanks!
Kind Regards,
Isidora Markovic
wpDataTables: FAQ | Facebook | Twitter | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Amelia demo sites | Docs
You can try our wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables