We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Updating from 2.1 to 2.2 breaks my existing tables. All tables show
"Error
You are trying to load a table of an unknown type. Probably you did not activate the addon which is required to use this table type."
Had to roll back plugin to 2.1 version
Hi b3nwatt,
Thank you for your purchase.
Can you please tell me is everythig working fine now with the 2.1 version.
There was an issue with the latest auto update so now it the stable and the latest version is 2.1
We are still working on release of the 2.2
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
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Thanks for the quick reply.
To confirm, I have version 2.0.1 working well. Version 2.0.2 is prompting an update in Wordpress admin.
Version 2.0.2 is causing the problem. Sorry for the confusion with version numbers.
As per original issue, the 2.0.2 is available for automatic update.
Thanks!
I had configured for automatic plugin updates, and when I noticed the problem I rolled back the plugin. I'm working properly with 2.0.1
No changes to database, so no problems with restoring to old plugin backup without disrupting the site.
I have disabled automatic updates for wpdatatables for the time being. I'll be waiting for a 2.1 before trying again.
Great plugin BTW, it makes data formatting a breeze.
Good luck with the new version release.