We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #1403037
Animate on scroll
Closed

Comments

  • Glen started the conversation
    December 14, 2017 at 3:25pm

    Is it possible to make the chart animations trigger once you scroll down to the part of the page where the chart is?

  • [deleted] replied
    December 14, 2017 at 3:51pm

    Hi Glen,
    Thank you for your inquiry.

    At this moment we do not have that functionality built in but it is possible to be done with customization. If you are familiar with code one of our support again could give you some guides on where to look and if you are not you can always  hire our developers to help you with it 

  • Glen replied
    December 14, 2017 at 4:39pm

    Hi Mijko,

    I am pretty comfortable with code and would love it if you would pass me those guides!

  • [deleted] replied
    December 14, 2017 at 4:49pm

    Hi Glen,
     

    This is a Pre-purchase question section so please open a ticket in appropriate product section and one of our support manager will try to help you

  • Glen replied
    December 14, 2017 at 4:50pm

    Happy to do so but is there a way to see how the fix works without first purchasing the product? Seems I need to own it before I can open a ticket...

  • [deleted] replied
    December 15, 2017 at 10:25am

    Hi Glen,

    Please be avare that helping with issue like this is beyond scope of included support and we are trying our best to be as helpful as we can to keep our customer satisfied but, in order to optimize resources, actual work can only be done for customers that are already purchased one of our products

    Thank you for your understanding. 

  • Glen replied
    December 15, 2017 at 3:06pm

    Thanks Mijko,

    I know you are going above and beyond to make this work but I can't justify the funds without knowing for certain how what I am buying works as I am responsible for making sure it keeps doing so.

    Thank you for your time.

  • [deleted] replied
    December 18, 2017 at 1:15pm

    Hi Glen,

    As mentioned previously, most probably it can be done within 15-20 minutes with developing some custom JS. Just to be on the safe side - in worst case scenario, if the requirements or environment is specific it can go up to abt. 2 hours of custom work in which case we would charge the hourly rate. 

    For the last question: you can be sure that everything that is listed as wpDataTables features on our website works exactly as documented. Things that go beyond that fall under custom development as mentioned previously.

    Thanks!