We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
Before update everythig worked normally, but now I can't see the pages where tables should be
http://fimainvest.com/vrednosti-fonda-see-activist/
http://fimainvest.com/vrednosti-fonda-proactive/
http://fimainvest.com/prodajna-mesta/
and when I try to edit them I get beig red:
Error
You are trying to load a table of an unknown type. Probably you did not activate the addon which is required to use this table type.
Can anything be done about this or do I need to call hosting for backup because of course I forgot to do it beforehand?
Thanks,
Milos
After following instructions from some of the other tickets, everything seems to work now.
In case someone gets the same problem, instructions were:
1.) Download zip from this link
2.) Use FTP to open /yourwordpressfolder/wp-content/plugins
3.) Delete existing wpdatatables folder.
4.) Upload previously downloaded wpdatatables folder through FTP to plugins folder (unzip it)
5.) Go to WP-admin panel, open Plugins section.
6.) Deactivate wpDataTables, and then activate it again.
Cheers and thanks for great plugin!
Hi Milos,
Thank you for your purchase.
Sorry for inconvenience, we have some issue with auto update.
We are glad that after the manual update everything is working fine.
Best regards
Kind Regards,
Isidora Markovic
wpDataTables: FAQ | Facebook | Twitter | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Amelia demo sites | Docs
You can try our wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables