I have purchased this product, installed, and entered the license code and yet when I attempt to use the extended features, I receive an error the full version is required.
Can you please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.
Also an FTP account so we can investigate.
Also please tell me did you auto update the plugin recently.
OK, so I have downgraded to the original plugin, but still I cannot create a table from an external source. I have tried this with a small dataset saved as CSV as well as the full Excel table. In both cases I get the attached error message.
The
500 Internal Server Error is a server-side error, meaning the problem
probably isn't with your computer, Internet connection or plug ins
but instead is a problem with the web site's server.
Can
you please investigate your server log and see if there is some
errors.
Thank you—I just needed to know it was server side and we were able to figure it out. We found the WordFence plugin was causing the server-side call to stall. Once we disabled all the plugins, the table with 700,000 rows generated in under a minute. Thank you for the great support and product. The client is thrilled—and so are we.
The pleasure is mine, hope that you are enjoying our plugin.
If you like our plugin and support we'd greatly appreciate it if you could take a minute and leave a review on CodeCanyon on this link. It means a lot to us.
Thanks.
I have purchased this product, installed, and entered the license code and yet when I attempt to use the extended features, I receive an error the full version is required.
Hi Cyndie,
Thank you for your purchase.
Can you please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.
Also an FTP account so we can investigate.
Also please tell me did you auto update the plugin recently.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Cyndie,
Sorry for missunderstanding.
There was some issue with the auto update so this is why you have this problem.
Can you please follow this steps:
1.) Download zip from this link ( You do not need to dowload it , you can use the file that you sent me)
2.) Use FTP to open /yourwordpressfolder/wp-content/plugins
3.) Delete existing wpdatatables folder.
4.) Upload previously downloaded wpdatatables folder through FTP to plugins folder (unzip it)
5.) Go to WP-admin panel, open Plugins section.
6.) Deactivate wpDataTables, and then activate it again.
Let me know the result.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
OK, so I have downgraded to the original plugin, but still I cannot create a table from an external source. I have tried this with a small dataset saved as CSV as well as the full Excel table. In both cases I get the attached error message.
http://exoparts.discoverwmaz.com/exoparts-inventory-sample-113017.csv
http://exoparts.discoverwmaz.com/exoparts-inventory-113017.xlsx
Hi Cyndie,
Glad that the issue about update is fixed now.
About the internal error:
The 500 Internal Server Error is a server-side error, meaning the problem probably isn't with your computer, Internet connection or plug ins but instead is a problem with the web site's server.
Can you please investigate your server log and see if there is some errors.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Thank you—I just needed to know it was server side and we were able to figure it out. We found the WordFence plugin was causing the server-side call to stall. Once we disabled all the plugins, the table with 700,000 rows generated in under a minute. Thank you for the great support and product. The client is thrilled—and so are we.
Hi Cyndie,
Glad to help you out.
The pleasure is mine, hope that you are enjoying our plugin.
If you like our plugin and support we'd greatly appreciate it if you could take a minute and leave a review on CodeCanyon on this link. It means a lot to us. Thanks.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables