We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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  Public Ticket #1388842
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Comments

  • Katy started the conversation
    December 1, 2017 at 3:12pm

    I have a sql query which returns around 16,000 records. I want to do an xls export of the query, so I am trying to do  "Show All entries", but the plugin becomes non responsive and times out.

    Can you please assist? 

  •  472
    Isidora replied
    December 4, 2017 at 9:00am

    Hi Kristin,
    Thank you for your purchase.

    Sorry for late response. 

    We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.

    For tables with server-side processing only the visible rows will be exported to any format. This means that if you want the whole table to be exported you would need to choose “Show All” feature , but if you have large amount of data that can cause plugin freeze because plugin need more time to display data. My suggestion is to make VIEW in phpmyadmin and then export data from that table like csv file that can be converted to excel.

    Kind Regards, 

    Isidora Markovic

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