We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I have a table installed and wish to add columns. I successfully added five columns to the table from the wp backend as admin. In each case, I chose one-line select box, defined Yes and No as values, set No as the default value and used the "fill with default value" toggle. Five times it worked. On the sixth and every other time I tried the same thing the same way, the column would appear to be added, but with no default value added. When I tried to edit a row, in either standard or excel style, I got an error message "Error! There was an error trying to update the row. Unknown column "productsales" in "field list." I have tried deleting the newly added column and doing it again ... only to repeat the same error.
Hi schuster211,
Thank you for your purchase.
Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.
Also point me to some table ID so I can take a look.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
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Hi schuster211,
Unfortunately it is very difficult for me to debug this kind of issue if I can not see the plugin and try to find the problem.
Is there any possible way that you send me that MySQL file so i can import it in my database and try to reproduce the issue with the latest version of our plugin.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables