I manually updated wpdatatables with the new version as instructed. I had deactivated the plugin and after updating, I reactivated, the site works, however the page using one of the wpdatatables now throws a fatal error.
Fatal error: Class 'PHPExcel_DocumentProperties' not found in /home/ajy214/mobileyezusa.com/wp-content/plugins/wpdatatables/lib/phpExcel/PHPExcel.php on line 375
I've checked the files, it is easy to make a mistake doing this manually, and I had to break it up into sections and track the checkpoints since my connection took a long time to update files. I kept copies of each directory in an OLD version. I could try another install, but this seems to be targeting a creation object command.
Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.
Also point me to the table ID so I can take a look.
Still trying to troubleshoot the re-install. I tried a clean one and getting an error, but I don't think it all installed. Very frustrating, I hope the auto process comes soon. Will post here when I know more.
Oddly, the error I got trying to access the Plugin from the WP dashboard shows a different set of errors than before.
Currently, this is what I just received:
Warning: include(/home/ajy214/mobileyezusa.com/wp-content/plugins/wpdatatables/templates/admin/browse/table/browse.inc.php): failed to open stream: No such file or directory in /home/ajy214/mobileyezusa.com/wp-content/plugins/wpdatatables/controllers/wdt_admin.php on line 323
Warning: include(): Failed opening '/home/ajy214/mobileyezusa.com/wp-content/plugins/wpdatatables/templates/admin/browse/table/browse.inc.php' for inclusion (include_path='.:/usr/local/lib/php:/usr/local/php5/lib/pear') in /home/ajy214/mobileyezusa.com/wp-content/plugins/wpdatatables/controllers/wdt_admin.php on line 323
I checked the wp-config file. If this is the only place, then it is off.
* For developers: WordPress debugging mode. * * Change this to true to enable the display of notices during development. * It is strongly recommended that plugin and theme developers use WP_DEBUG * in their development environments. */ define('WP_DEBUG', false);
from our ERRLOGS file:
[09-Dec-2017 02:48:46 UTC] PHP Warning: require_once(/home/ajy214/mobileyezusa.com/wp-content/plugins/wpdatatables//templates/admin/browse/table_list.inc.php): failed to open stream: No such file or directory in /home/ajy214/mobileyezusa.com/wp-content/plugins/wpdatatables/source/class.wdtbrowsetable.php on line 375
[09-Dec-2017 02:48:46 UTC] PHP Fatal error: require_once(): Failed opening required '/home/ajy214/mobileyezusa.com/wp-content/plugins/wpdatatables//templates/admin/browse/table_list.inc.php' (include_path='.:/usr/local/lib/php:/usr/local/php5/lib/pear') in /home/ajy214/mobileyezusa.com/wp-content/plugins/wpdatatables/source/class.wdtbrowsetable.php on line 375
[11-Dec-2017 03:53:10 UTC] PHP Warning: include(/home/ajy214/mobileyezusa.com/wp-content/plugins/wpdatatables/templates/admin/browse/table/browse.inc.php): failed to open stream: No such file or directory in /home/ajy214/mobileyezusa.com/wp-content/plugins/wpdatatables/controllers/wdt_admin.php on line 323
[11-Dec-2017 03:53:10 UTC] PHP Warning: include(): Failed opening '/home/ajy214/mobileyezusa.com/wp-content/plugins/wpdatatables/templates/admin/browse/table/browse.inc.php' for inclusion (include_path='.:/usr/local/lib/php:/usr/local/php5/lib/pear') in /home/ajy214/mobileyezusa.com/wp-content/plugins/wpdatatables/controllers/wdt_admin.php on line 323
Clicking on WPDATATABLES on the dashboard gives this:
Warning: include(/home/ajy214/mobileyezusa.com/wp-content/plugins/wpdatatables/templates/admin/browse/table/browse.inc.php): failed to open stream: No such file or directory in /home/ajy214/mobileyezusa.com/wp-content/plugins/wpdatatables/controllers/wdt_admin.php on line 323
Warning: include(): Failed opening '/home/ajy214/mobileyezusa.com/wp-content/plugins/wpdatatables/templates/admin/browse/table/browse.inc.php' for inclusion (include_path='.:/usr/local/lib/php:/usr/local/php5/lib/pear') in /home/ajy214/mobileyezusa.com/wp-content/plugins/wpdatatables/controllers/wdt_admin.php on line 323
No problem with the time zone shift, I used to work prod support with many time zones, I understand. I'm actually going to make a decision to stop handing out credentials. This is not personal and hate to do it to you since you are cool in picking up for Bogdan. My concern is that this is only been a problem trying to get the plugin installed and not the functionality. Ergo, we will wait for the auto install as it should have been available as with all the other plugins we use. I have done two reinstalls by hand, if something is missing, could be my fault or something else, then we don't need any investigation to keep going, we can wait for auto install or we'll get another plugin if possible.
I'm having another issue with another plugin pro version and they too are asking for credentials and our confidence is breaking overall. We will wait and thank you both for trying so far. If we are missing JS files, then the ZIP file structure we were given by link is not working or the FTP faulted. I can try again as it took two forevers to load the entire structure.
Always open to other suggestions though. Hope this clarifies and you understand. We won't mark anything public on the plugin, we are only interested to get it working else we'll just quietly go elsewhere and no negative remarks. Other than maybe to ourselves that we did not get the product for the price we paid yet.
We assume that is some issue with FTP client. We are not sure what else can affect to some file are missing in plugin. We will try to release auto update as soon as possible. Until that we can suggest to try update plugin manually by following this steps:
ok, thanks, I feel the same way about the cause. I've been on the other side for many of those or worse, so I empathize and appreciate following up. The only different step you laid down that I did not do on the two prior attempts was to upload the ZIP and then decompress it. I had tried to upload all the decompressed files. Hence I may have inadvertently caused a gap in the upload and some file or so is missing.
FTP was strange, I thought the connection would die once I logged off for the night, and I left it on as well one time. Windows will auto sleep though and not sure if the FTP is a background capable app. When I logged in the next day on one of the attempts, it looked like the FTP was trying to load to remote server, again, not sure if it was picking up or was still going.
My connection is not always the best with this ISP, it is variable to a great extent. This is why auto feature (have I hammered you all with that enough - LOL) would minimize people like me to cause install issues.
Going to give your steps a go soon and will let you know. Thanks!!
Success! I decided to employ a third party FTP app, but could not FTP the file as a zip. It was too large using the app and when using FTP or WEBFTP, it tried to install the zipped files which the folders were not yet existing so it failed.
With the app, I could FTP over the wpdatatables folder from my unzip on the desktop, it was large of course in number of files, but it went quick without a hitch and I activated the plugin this time with success.
Conclusion is that I cannot be sure of the FTP process using the web host and will use app like FileZilla.
I manually updated wpdatatables with the new version as instructed. I had deactivated the plugin and after updating, I reactivated, the site works, however the page using one of the wpdatatables now throws a fatal error.
Fatal error: Class 'PHPExcel_DocumentProperties' not found in /home/ajy214/mobileyezusa.com/wp-content/plugins/wpdatatables/lib/phpExcel/PHPExcel.php on line 375
I've checked the files, it is easy to make a mistake doing this manually, and I had to break it up into sections and track the checkpoints since my connection took a long time to update files. I kept copies of each directory in an OLD version. I could try another install, but this seems to be targeting a creation object command.
Hi Alan,
Thank you for your purchase.
Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.
Also point me to the table ID so I can take a look.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Alan,
Can you please tell me did you follow this steps when manually updating the plugin:
1.) Download zip from this link
2.) Use FTP to open /yourwordpressfolder/wp-content/plugins
3.) Delete existing wpdatatables folder.
4.) Upload previously downloaded wpdatatables folder through FTP to plugins folder (unzip it)
5.) Go to WP-admin panel, open Plugins section.
6.) Deactivate wpDataTables, and then activate it again.
Also the auto update will be released soon so you would not need to manually update the plugin for the newest version.
I did noticed when logged in to your site that it even can not load the main dashboard and it took a very long time for it.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Still trying to troubleshoot the re-install. I tried a clean one and getting an error, but I don't think it all installed. Very frustrating, I hope the auto process comes soon. Will post here when I know more.
Hi Alan,
Can you please tell me which error do you get.
We are working on auto update and I hope that it will be released next week.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Oddly, the error I got trying to access the Plugin from the WP dashboard shows a different set of errors than before.
Currently, this is what I just received:
Warning: include(/home/ajy214/mobileyezusa.com/wp-content/plugins/wpdatatables/templates/admin/browse/table/browse.inc.php): failed to open stream: No such file or directory in /home/ajy214/mobileyezusa.com/wp-content/plugins/wpdatatables/controllers/wdt_admin.php on line 323
Warning: include(): Failed opening '/home/ajy214/mobileyezusa.com/wp-content/plugins/wpdatatables/templates/admin/browse/table/browse.inc.php' for inclusion (include_path='.:/usr/local/lib/php:/usr/local/php5/lib/pear') in /home/ajy214/mobileyezusa.com/wp-content/plugins/wpdatatables/controllers/wdt_admin.php on line 323
Hi Alan,
It looks like the issue is in some configuration on your site.
You can see more infromation on this link.
Also please tell me which version of PHP do you use.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Running PHP version: 5.6.31
Hi Alan,
Can you please tell me is debugging mode turned on because it looks like it.
Can you please turn it off because this might be the reason why this warnings are appearing.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
I checked the wp-config file. If this is the only place, then it is off.
* For developers: WordPress debugging mode.
*
* Change this to true to enable the display of notices during development.
* It is strongly recommended that plugin and theme developers use WP_DEBUG
* in their development environments.
*/
define('WP_DEBUG', false);
from our ERRLOGS file:
HI Alan,
Ok can you now follow this steps
Find:
define('WP_DEBUG', false);and replace with this:
ini_set('log_errors','On'); ini_set('display_errors','Off'); ini_set('error_reporting', E_ALL ); define('WP_DEBUG', false); define('WP_DEBUG_LOG', true); define('WP_DEBUG_DISPLAY', false);Let me know the result.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Completed.
Clicking on WPDATATABLES on the dashboard gives this:
Warning: include(/home/ajy214/mobileyezusa.com/wp-content/plugins/wpdatatables/templates/admin/browse/table/browse.inc.php): failed to open stream: No such file or directory in /home/ajy214/mobileyezusa.com/wp-content/plugins/wpdatatables/controllers/wdt_admin.php on line 323
Warning: include(): Failed opening '/home/ajy214/mobileyezusa.com/wp-content/plugins/wpdatatables/templates/admin/browse/table/browse.inc.php' for inclusion (include_path='.:/usr/local/lib/php:/usr/local/php5/lib/pear') in /home/ajy214/mobileyezusa.com/wp-content/plugins/wpdatatables/controllers/wdt_admin.php on line 323
Hi Alan,
Unfortunately I can not login to your site with the old credentials.
Can you please investigate it .
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hey Milan,
No problem with the time zone shift, I used to work prod support with many time zones, I understand. I'm actually going to make a decision to stop handing out credentials. This is not personal and hate to do it to you since you are cool in picking up for Bogdan. My concern is that this is only been a problem trying to get the plugin installed and not the functionality. Ergo, we will wait for the auto install as it should have been available as with all the other plugins we use. I have done two reinstalls by hand, if something is missing, could be my fault or something else, then we don't need any investigation to keep going, we can wait for auto install or we'll get another plugin if possible.
I'm having another issue with another plugin pro version and they too are asking for credentials and our confidence is breaking overall. We will wait and thank you both for trying so far. If we are missing JS files, then the ZIP file structure we were given by link is not working or the FTP faulted. I can try again as it took two forevers to load the entire structure.
Always open to other suggestions though. Hope this clarifies and you understand. We won't mark anything public on the plugin, we are only interested to get it working else we'll just quietly go elsewhere and no negative remarks. Other than maybe to ourselves that we did not get the product for the price we paid yet.
Hi Alan,
We understand that.
We assume that is some issue with FTP client. We are not sure what else can affect to some file are missing in plugin. We will try to release auto update as soon as possible. Until that we can suggest to try update plugin manually by following this steps:
1.) Download zip from this link
2.) Use FTP to open /yourwordpressfolder/wp-content/plugins
3.) Delete existing wpdatatables folder.
4.) Upload previously downloaded wpdatatables folder through FTP to plugins folder (unzip it)
5.) Go to WP-admin panel, open Plugins section.
6.) Deactivate wpDataTables, and then activate it again.
IMPORTANT: Do NOT delete the old version from WP-admin (by clicking “Delete” in the plugins page) if you don’t want to lose all your tables!
Best regards.
Kind Regards,
Isidora Markovic
wpDataTables: FAQ | Facebook | Twitter | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Amelia demo sites | Docs
You can try our wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables
ok, thanks, I feel the same way about the cause. I've been on the other side for many of those or worse, so I empathize and appreciate following up. The only different step you laid down that I did not do on the two prior attempts was to upload the ZIP and then decompress it. I had tried to upload all the decompressed files. Hence I may have inadvertently caused a gap in the upload and some file or so is missing.
FTP was strange, I thought the connection would die once I logged off for the night, and I left it on as well one time. Windows will auto sleep though and not sure if the FTP is a background capable app. When I logged in the next day on one of the attempts, it looked like the FTP was trying to load to remote server, again, not sure if it was picking up or was still going.
My connection is not always the best with this ISP, it is variable to a great extent. This is why auto feature (have I hammered you all with that enough - LOL) would minimize people like me to cause install issues.
Going to give your steps a go soon and will let you know. Thanks!!
Success! I decided to employ a third party FTP app, but could not FTP the file as a zip. It was too large using the app and when using FTP or WEBFTP, it tried to install the zipped files which the folders were not yet existing so it failed.
With the app, I could FTP over the wpdatatables folder from my unzip on the desktop, it was large of course in number of files, but it went quick without a hitch and I activated the plugin this time with success.
Conclusion is that I cannot be sure of the FTP process using the web host and will use app like FileZilla.
Thanks again for the patience.
Hi Alan,
You are welcome. We are glad that you figure out what causing the issue.
If you have any more issues feel free to open a new ticket, we will gladly help.
We'd greatly appreciate it if you could take a minute and leave a review on CodeCanyon on this link. Thanks!
Kind Regards,
Isidora Markovic
wpDataTables: FAQ | Facebook | Twitter | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Amelia demo sites | Docs
You can try our wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables