I manually updated wpdatatables with the new version as instructed.  I had deactivated the plugin and after updating, I reactivated, the site works, however the page using one of the wpdatatables now throws a fatal error.

Fatal error: Class 'PHPExcel_DocumentProperties' not found in /home/ajy214/mobileyezusa.com/wp-content/plugins/wpdatatables/lib/phpExcel/PHPExcel.php on line 375

I've checked the files, it is easy to make a mistake doing this manually, and I had to break it up into sections and track the checkpoints since my connection took a long time to update files.  I kept copies of each directory in an OLD version.  I could try another install, but this seems to be targeting a creation object command.

Still trying to troubleshoot the re-install.  I tried a clean one and getting an error, but I don't think it all installed.  Very frustrating, I hope the auto process comes soon.  Will post here when I know more.

Oddly, the error I got trying to access the Plugin from the WP dashboard shows a different set of errors than before.

Currently, this is what I just received:

Warning: include(/home/ajy214/mobileyezusa.com/wp-content/plugins/wpdatatables/templates/admin/browse/table/browse.inc.php): failed to open stream: No such file or directory in /home/ajy214/mobileyezusa.com/wp-content/plugins/wpdatatables/controllers/wdt_admin.php on line 323

Warning: include(): Failed opening '/home/ajy214/mobileyezusa.com/wp-content/plugins/wpdatatables/templates/admin/browse/table/browse.inc.php' for inclusion (include_path='.:/usr/local/lib/php:/usr/local/php5/lib/pear') in /home/ajy214/mobileyezusa.com/wp-content/plugins/wpdatatables/controllers/wdt_admin.php on line 323

Running PHP version: 5.6.31

I checked the wp-config file.  If this is the only place, then it is off.

 * For developers: WordPress debugging mode.
 *
 * Change this to true to enable the display of notices during development.
 * It is strongly recommended that plugin and theme developers use WP_DEBUG
 * in their development environments.
 */
define('WP_DEBUG', false);

from our ERRLOGS file:

[09-Dec-2017 02:48:46 UTC] PHP Warning:  require_once(/home/ajy214/mobileyezusa.com/wp-content/plugins/wpdatatables//templates/admin/browse/table_list.inc.php): failed to open stream: No such file or directory in /home/ajy214/mobileyezusa.com/wp-content/plugins/wpdatatables/source/class.wdtbrowsetable.php on line 375
[09-Dec-2017 02:48:46 UTC] PHP Fatal error:  require_once(): Failed opening required '/home/ajy214/mobileyezusa.com/wp-content/plugins/wpdatatables//templates/admin/browse/table_list.inc.php' (include_path='.:/usr/local/lib/php:/usr/local/php5/lib/pear') in /home/ajy214/mobileyezusa.com/wp-content/plugins/wpdatatables/source/class.wdtbrowsetable.php on line 375
[11-Dec-2017 03:53:10 UTC] PHP Warning:  include(/home/ajy214/mobileyezusa.com/wp-content/plugins/wpdatatables/templates/admin/browse/table/browse.inc.php): failed to open stream: No such file or directory in /home/ajy214/mobileyezusa.com/wp-content/plugins/wpdatatables/controllers/wdt_admin.php on line 323
[11-Dec-2017 03:53:10 UTC] PHP Warning:  include(): Failed opening '/home/ajy214/mobileyezusa.com/wp-content/plugins/wpdatatables/templates/admin/browse/table/browse.inc.php' for inclusion (include_path='.:/usr/local/lib/php:/usr/local/php5/lib/pear') in /home/ajy214/mobileyezusa.com/wp-content/plugins/wpdatatables/controllers/wdt_admin.php on line 323

Completed.

Clicking on WPDATATABLES on the dashboard gives this:

Warning: include(/home/ajy214/mobileyezusa.com/wp-content/plugins/wpdatatables/templates/admin/browse/table/browse.inc.php): failed to open stream: No such file or directory in /home/ajy214/mobileyezusa.com/wp-content/plugins/wpdatatables/controllers/wdt_admin.php on line 323

Warning: include(): Failed opening '/home/ajy214/mobileyezusa.com/wp-content/plugins/wpdatatables/templates/admin/browse/table/browse.inc.php' for inclusion (include_path='.:/usr/local/lib/php:/usr/local/php5/lib/pear') in /home/ajy214/mobileyezusa.com/wp-content/plugins/wpdatatables/controllers/wdt_admin.php on line 323

Hey Milan,

No problem with the time zone shift, I used to work prod support with many time zones, I understand.  I'm actually going to make a decision to stop handing out credentials.  This is not personal and hate to do it to you since you are cool in picking up for Bogdan.  My concern is that this is only been a problem trying to get the plugin installed and not the functionality.  Ergo, we will wait for the auto install as it should have been available as with all the other plugins we use.  I have done two reinstalls by hand, if something is missing, could be my fault or something else, then we don't need any investigation to keep going, we can wait for auto install or we'll get another plugin if possible.

I'm having another issue with another plugin pro version and they too are asking for credentials and our confidence is breaking overall.  We will wait and thank you both for trying so far.  If we are missing JS files, then the ZIP file structure we were given by link is not working or the FTP faulted.  I can try again as it took two forevers to load the entire structure.

Always open to other suggestions though.  Hope this clarifies and you understand.  We won't mark anything public on the plugin, we are only interested to get it working else we'll just quietly go elsewhere and no negative remarks.  Other than maybe to ourselves that we did not get the product for the price we paid yet.

ok, thanks, I feel the same way about the cause.  I've been on the other side for many of those or worse, so I empathize and appreciate following up.  The only different step you laid down that I did not do on the two prior attempts was to upload the ZIP and then decompress it.  I had tried to upload all the decompressed files.  Hence I may have inadvertently caused a gap in the upload and some file or so is missing.

FTP was strange, I thought the connection would die once I logged off for the night, and I left it on as well one time.  Windows will auto sleep though and not sure if the FTP is a background capable app.  When I logged in the next day on one of the attempts, it looked like the FTP was trying to load to remote server, again, not sure if it was picking up or was still going.

My connection is not always the best with this ISP, it is variable to a great extent.  This is why auto feature (have I hammered you all with that enough - LOL) would minimize people like me to cause install issues.

Going to give your steps a go soon and will let you know.  Thanks!!

Success!  I decided to employ a third party FTP app, but could not FTP the file as a zip.  It was too large using the app and when using FTP or WEBFTP, it tried to install the zipped files which the folders were not yet existing so it failed.

With the app, I could FTP over the wpdatatables folder from my unzip on the desktop, it was large of course in number of files, but it went quick without a hitch and I activated the plugin this time with success.

Conclusion is that I cannot be sure of the FTP process using the web host and will use app like FileZilla.

Thanks again for the patience.