We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello:
Everything is working great except one minor thing which doesn't seem to be a bug, per se, but perhaps you can suggest a work around.
When I bring in my large table--about 800 rows--the average calculation shows perfectly at the bottom of the 1st page of rows. However, when I go to another page of rows, the average calculation is not being refreshed and, so, shows 0.00. This also happens when I extend my "# of entries" from, say, 25 entries/page to 50 entries/page.
Nevertheless, the software is fantastic and very user friendly.
Hi Jim,
Thank you for your purchase.
Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.
Also point me to the table id where you have this issue. Thank you
Kind Regards,
Isidora Markovic
wpDataTables: FAQ | Facebook | Twitter | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Amelia demo sites | Docs
You can try our wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables
Milan:
Thanks for the prompt reply.
I think I figured it out. The columns I was trying to average had blanks in some of the fields. I assume the software reads them as "Nulls" and, obviously, doesn't "like it".
When I took those particular rows out (that had the nulls in the averaging column), everything worked fine.
They shouldn't be there as our dairy laboratory should have all fields completed. So, bottom line, the zeros are actually a good thing...it alerts our lab that there are some incomplete records that need addressing.
Keep up the great work.
Hi Jim,
You are welcome. Glad that you solved the issue.
This feature should be working with null values also, so if you have problems with this in future feel free to open a new ticket, we will gladly help.
We'd greatly appreciate it if you could take a minute and leave a review on CodeCanyon on this link. Thanks!
Kind Regards,
Isidora Markovic
wpDataTables: FAQ | Facebook | Twitter | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Amelia demo sites | Docs
You can try our wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables