We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello on a very new site with a new host and new SSL certificate when provide a URL to a published Google Sheet () an orange box appears with this warning:
Error
error setting certificate verify locations: CAfile: /etc/ssl/certs CApath: none
and stops the import of the sheet. I don't have this problem on an alternative host with development site. This may be an SSL certificate not in the correct place on the server? Can you shed light on this so I can report to the host thank you.
Hi panpanTom,
Thank you for your purchase.
Sorry for late response. We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.
The issue probably cause that curl expected the certificate to be at the path
/etc/ssl/certs/but could not find it because it is on different path or does not exist.Also check do you have installed curl on server. You can check on "INFO" tab in settings of plugin.
Kind Regards,
Isidora Markovic
wpDataTables: FAQ | Facebook | Twitter | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Amelia demo sites | Docs
You can try our wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables
Hello Milan -- I checked curl on the INFO tab. The host is showing 7.51.0 installed. Is there any more technical advice you can provide or links to further information that you can provide about this for my host to investigate?
Hi panpanTom,
My suggestion is to contact your hosting provider to tell you where is located this certificate on server.
Kind Regards,
Isidora Markovic
wpDataTables: FAQ | Facebook | Twitter | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Amelia demo sites | Docs
You can try our wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables