Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.
So there is a definitely conflict with the theme then.
Many themes, templates, plugins etc use different versions of bootstrap and that is why this issue is a little bit tricky.
In our 2.0.2 version of the plugin we added option to turn off our bootstrap.js files but some of other themes and plugins does not include bootstrap everywhere ( in backend and frontend also ).
Looks like your theme is using the different version of bootstrap like we use so the option so turn our bootstrap off is not the right choice.
My suggestion is to contact the theme authors and ask them if they can disable their bootstrap.js files.
If this is not possible maybe the changing of the theme will be the right choice.
The bootstrap is making a lot of issues not just with our plugin but with the other products also.
After install your plugin a get some javascript loading errors.
I can't work with plugin.
See atachment.
Hi ifthenpay,
Thank you for your purchase.
Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
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Hi ifthenpay
Can you please tell me which version of PHP do you use.
Also if it is possible can you please try to change the theme and tell me the result.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
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Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi,
PHP Version 5.6.31.
I cant change the theme off the site. Its is in production mode.
Hi ifthenpay
Ok I will need to investigate further but I can not login with the credentials that you posted me below.
Can you please investigate that.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
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Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi,
Please can you try again?
Thanks
Hi ifthenpay,
Can you just change the theme for 1 minute to be sure that it is maybe conflict with the theme so I can give you some further instructions.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
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You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi,
Im gone create a copy of site to change the theme. It take some time. After that i send you a msg.
Hi Bogdan,
I create a entire copy of site and i change the theme.
The credentials has the same.
https://ifthenpay.com/ifthenpaybeta/
I change the theme and in fact now its work.
best regards,
Armando Rocha
Hi Armando,
So there is a definitely conflict with the theme then.
Many themes, templates, plugins etc use different versions of bootstrap and that is why this issue is a little bit tricky.
In our 2.0.2 version of the plugin we added option to turn off our bootstrap.js files but some of other themes and plugins does not include bootstrap everywhere ( in backend and frontend also ).
Looks like your theme is using the different version of bootstrap like we use so the option so turn our bootstrap off is not the right choice.
My suggestion is to contact the theme authors and ask them if they can disable their bootstrap.js files. If this is not possible maybe the changing of the theme will be the right choice.
The bootstrap is making a lot of issues not just with our plugin but with the other products also.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi,
I replace the bootstrap.js file in the theme with the version (Bootstrap v3.3.7) that is in your plugin and it still gives errors.
Hi Armando,
Replacing the bootstrap version will not solve the issue.
I am not very familiar with your theme so I can not change their files in order for our plugin to work properly.
Can you please tell me did you try to contact the theme authors and ask them to disable their bootstrap.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables