We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I am getting an error on the wordpress (backend) Dashboard pages where the scripts are installed. The public pages render fine.
When I try to access any page that has the plugin installed, I receive a script is busy and I can not access any of the Yoast SEO plug info... the the script reffernced is
Script: http://lakeholden.org/wp-conte…ost-scraper-560.min.js?ver=5.6:24
this happens on all pages that have a [wpdatatable id=*] short code.
When I remove the short code I can then update the SEO portion of the page.
thanks in advance, -Rick
Hi berkleegrad,
Thank you for your purchase.
Can you please take a screenshot of that error so we can take a look?
Kind Regards,
Isidora Markovic
wpDataTables: FAQ | Facebook | Twitter | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Amelia demo sites | Docs
You can try our wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables
Greetings Milan,
thank you for your very prompt reply.
please see attached image...
pressing stop script renders the page inaccessible to updates. pressing continue closes the dialog box for a few seconds, the page is still not editable and the dialog box reappears ...
as mentioned previously, I can remove the short code [wpdatatable id=1] and save the document and the issue disappears. If the script is not some sort of screen scraper from the program, I am wondering if there is some cross scripting issue...
again thanks in advance, -Rick
Hi berkleegrad,
That is not our script. It's probably some conflict with other plugin or theme.
Can you please try to disable other plugins or change the theme and see is issue gone?
Kind Regards,
Isidora Markovic
wpDataTables: FAQ | Facebook | Twitter | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Amelia demo sites | Docs
You can try our wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables
thank you for your reply.
yes, I have since discovered that it is a script from my Yoast seo module wordpress-seo/js/dist
Yikes, need the SEO on the page and need the data tables too =:o
again, thank you for your prompt response.
all the best, -Rick
Hi Rick,
You are welcome. Glad that we help.
If you have any more issues feel free to open a new ticket, we will gladly help.
We'd greatly appreciate it if you could take a minute and leave a review on CodeCanyon on this link. Thanks!
Kind Regards,
Isidora Markovic
wpDataTables: FAQ | Facebook | Twitter | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Amelia demo sites | Docs
You can try our wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables