We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Dear Madam/Sir,
I found out that my iPhone 5C does not load the tables on my website (see related url). I'm using iOS10 and the default Safari web browser.
They do load on an iPhone 7 using iOS11 and Safari.
Are you guys known to this issue?
If so, what causes it? The phone, the iOS, or something else?
Best,
Luca
Hi Luca,
Thank you for your purchase.
Can you try to restart iPhone or try on different browsers? The issue is probably cause by your iPhone, browser or poor internet connection.
Kind Regards,
Isidora Markovic
wpDataTables: FAQ | Facebook | Twitter | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Amelia demo sites | Docs
You can try our wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables
Hi Milan,
Thank you for your fast reply.
I just downloaded Chrome on my phone, and the tables are loading.
I suppose it has to do with Safari or some setting in Safari.
Is there a known issue with safari and your plug-in? Would be nice to know, if only to explain to my visitors experiencing similar issue.
Best,
Luca
Hi Luca,
We tested wpdatatables on the all used browsers today and the tables work just fine.
Kind Regards,
Isidora Markovic
wpDataTables: FAQ | Facebook | Twitter | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Amelia demo sites | Docs
You can try our wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables