As previously announced via banners and our newsletters, support is no longer available through this platform.
For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.
You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.
Paid customers: Please log in to your store account for support.
Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com
Dear Madam/Sir,
I found out that my iPhone 5C does not load the tables on my website (see related url). I'm using iOS10 and the default Safari web browser.
They do load on an iPhone 7 using iOS11 and Safari.
Are you guys known to this issue?
If so, what causes it? The phone, the iOS, or something else?
Best,
Luca
Hi Luca,
Thank you for your purchase.
Can you try to restart iPhone or try on different browsers? The issue is probably cause by your iPhone, browser or poor internet connection.
Kind Regards,
Isidora Markovic
wpDataTables: FAQ | Facebook | Twitter | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Amelia demo sites | Docs
You can try our wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables
Hi Milan,
Thank you for your fast reply.
I just downloaded Chrome on my phone, and the tables are loading.
I suppose it has to do with Safari or some setting in Safari.
Is there a known issue with safari and your plug-in? Would be nice to know, if only to explain to my visitors experiencing similar issue.
Best,
Luca
Hi Luca,
We tested wpdatatables on the all used browsers today and the tables work just fine.
Kind Regards,
Isidora Markovic
wpDataTables: FAQ | Facebook | Twitter | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Amelia demo sites | Docs
You can try our wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables