when i import google sheets data everything is ok. but when i import google sheet with formulas (connecting with another google table) there is a mistake while importing - "There was an error while trying to save the table".
How to fix it? Actaully i need only import such a table with formulas, otherwise the wpdatatables is useless for me
Unfortunately we do not support formulas, formatting , merged cells and columns without headers in files.
As a solution I can suggest you to take a look at our documentation about formula columns where you can see how you can make formula columns in our table.
Dear Bogdan, could you make a refund because i expected to use formulas while importing from google sheets and now it is clear that this is not working.
Due to the digital 'non-returnable' nature of goods we only do refunds when the tool is malfunctioning or not working as described, with prior confirmation that support is unable to resolve the issue. As the revoked license does not make the product non-functional, and because there were lots of abuses, unfortunately we cannot provide the 'return-on-request' refund policy. So we do not refund mistaken purchases, or cases when buyers had their own expectations of features.
To avoid such situations we have a fully-featured 'sandbox' site where one can try plugin's features before purchase, a free version of the plugin which can help to get a better understanding of how the plugin is working, all the plugin's documentation is available to anyone before purchase and we try to clear up all the limitations of different features, and we always answer all pre-purchase questions clearly and honestly so that potential buyers would have clear understanding of how the plugin works.
I WANT to use your plugin but it doesnt work as discribed.
Under the term you should make a refund when the plugin does not work as described.
In the description there is an information that plugin imports and refreshes data from google sheets but there is no any information about that import is not working when any formulas are used (to my mind it is absolutely ok when i use formulas in my google sheet because tables are made for formulas).
Moreover you denied to resolve a problem updating the plugin for working with formulas.
I dont need to test your plugin in sandbox online if you tell me that import from google sheets with formulas is working. To my mind you didnt inform me carefully that import with formulas is not working.
Hope for your understanding and receiving your positive decision.
I understand you but please understand us also. Using formulas in the spreadsheet is not included and we will definately note that in documentation,now. As for your case we prepared a tutorial which I hope that it will be released tomorrow in our documentation so you can take a look and prepare your tables with the formulas. Just please write me here tomorrow so I can send the link to you.
if you could explain in this tutorial how to import from google sheets (where some formulas are used) in auto-mode i would be very happy, because i bought your product only for this.
Hope to get the link with tutorial as soon as possible.
Moreover i dont understand your agressive reaction. I asked the normal thing and want the product starts working for me. Now i bought it and and cant use it and you explaining me that i am not right.
You can take a look at this tutorial that we made today. Link
Sorry if you get the picture that I aggressively reacted but this was not the case. I do not want to make you mad or anything and I will give my best to help you out. But when something is not mentioned in documentation, like in this case, if you have any doubts and questions users can ask them in our pre purchase category here.
Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.
when i import google sheets data everything is ok. but when i import google sheet with formulas (connecting with another google table) there is a mistake while importing - "There was an error while trying to save the table".
How to fix it? Actaully i need only import such a table with formulas, otherwise the wpdatatables is useless for me
HI ilia_Anisimov,
Thank you for your purchase.
Unfortunately we do not support formulas, formatting , merged cells and columns without headers in files.
As a solution I can suggest you to take a look at our documentation about formula columns where you can see how you can make formula columns in our table.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Dear Bogdan, could you make a refund because i expected to use formulas while importing from google sheets and now it is clear that this is not working.
Best regards,
ilya
Hi ilia_Anisimov,
We're sorry to hear you do not want to use the tool after purchase.
Please find our refund policy here: http://wpdatatables.com/help/refund-policy/
Due to the digital 'non-returnable' nature of goods we only do refunds when the tool is malfunctioning or not working as described, with prior confirmation that support is unable to resolve the issue. As the revoked license does not make the product non-functional, and because there were lots of abuses, unfortunately we cannot provide the 'return-on-request' refund policy. So we do not refund mistaken purchases, or cases when buyers had their own expectations of features.
To avoid such situations we have a fully-featured 'sandbox' site where one can try plugin's features before purchase, a free version of the plugin which can help to get a better understanding of how the plugin is working, all the plugin's documentation is available to anyone before purchase and we try to clear up all the limitations of different features, and we always answer all pre-purchase questions clearly and honestly so that potential buyers would have clear understanding of how the plugin works.
Thank you for understanding.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Dear Bogdan,
I WANT to use your plugin but it doesnt work as discribed.
Under the term you should make a refund when the plugin does not work as described.
In the description there is an information that plugin imports and refreshes data from google sheets but there is no any information about that import is not working when any formulas are used (to my mind it is absolutely ok when i use formulas in my google sheet because tables are made for formulas).
Moreover you denied to resolve a problem updating the plugin for working with formulas.
I dont need to test your plugin in sandbox online if you tell me that import from google sheets with formulas is working. To my mind you didnt inform me carefully that import with formulas is not working.
Hope for your understanding and receiving your positive decision.
Hi ilia_Anisimov
I understand you but please understand us also.
Using formulas in the spreadsheet is not included and we will definately note that in documentation,now.
As for your case we prepared a tutorial which I hope that it will be released tomorrow in our documentation so you can take a look and prepare your tables with the formulas.
Just please write me here tomorrow so I can send the link to you.
Thank you for understanding.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Hi,
if you could explain in this tutorial how to import from google sheets (where some formulas are used) in auto-mode i would be very happy, because i bought your product only for this.
Hope to get the link with tutorial as soon as possible.
Moreover i dont understand your agressive reaction. I asked the normal thing and want the product starts working for me. Now i bought it and and cant use it and you explaining me that i am not right.
It is very pity.
Hi ilia_Anisimov
You can take a look at this tutorial that we made today. Link
Sorry if you get the picture that I aggressively reacted but this was not the case.
I do not want to make you mad or anything and I will give my best to help you out.
But when something is not mentioned in documentation, like in this case, if you have any doubts and questions users can ask them in our pre purchase category here.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Bogdan, hi
i already tried the way you mentioned in the tutorial and there is no any result.
1. "sheet 1" with formulas
2."sheet 2" is importingrange from "sheet 1"
3.using wptablepress i import "sheet 2" and have en error.
See 3 steps in photos attached.
Hi ilia_Anisimov,
Can you please send me the link of that spreadsheet so I can take a look.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
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https://docs.google.com/spreadsheets/d/17yUgipQ2_Bp4dZqlWxxtcvVBc6isazvbS2_U-efiPGQ/edit#gid=0
Hi ilia_Anisimov,
Can you please tell me is there any error in the server log after you try to create a table with this spreadsheet.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
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Where can i check the server log?
Hi ilya_anisimov,
Probably you can find your server log in the Cpanel.
There should be an icon like server errors or server log.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
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from isp manager logs are attached.
Please let me know what to do.
Hi ilia_Anisimov,
Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Hi ilia_Anisimov,
Here is the result from my side when trying to make a table from your spreadsheet. ( attachment)
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
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