pls hurry on this BUG, our site is live and I don't like leaving it like that. I know this is the table plugin because if we remove the code, everything is ok again
Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.
Also point me to some table ID so I can put it on the page and reproduce the issue.
https://napkinfinance.com/napkin/prepaid-credit-cards/
pls hurry on this BUG, our site is live and I don't like leaving it like that.
I know this is the table plugin because if we remove the code, everything is ok again
I can see the page but the issue is that I can not edit it at all. I asked for this link ( attachment) so I can directly go to the page editor. Can you provide me with that or can you just paste the shortcode there and so I can investigate.
pls note that this is happening to more than one table on the site. If we remove the table ID shortcode from the post then everything works again. We would like to know what is causing this. At the moment, we haven't identified what other posts have been affected. We found this error organically many times.
Google recently changed URL structure and because of that creating wpDataTables from that link is not working anymore. Can you please use link from the browser and not the publish link and then the table will be created. You can take a look at detailed explanation at this link.
Also send me the link of the spreadsheet so I can take a look.
I hear where your frustration is coming from but please understand when something like this happens, especially with the Google( which do not have practice to inform users that something is changed) is not something that is on our side to fix it. First we need to find out what is causing this issue and what is changed on Google side, then to find the right solution to fix the issue.
For now the URL link from the browser is working ( before the change both of the URL links that you get was working with our table)
Sorry for any inconvenience and thank you for understanding.
Nothing happened! I still see a blank page when i edit that table.
I'm getting a little tired of getting one reply a day and not changing anything. our tables are still down. we have very important clients looking at our site everyday.
How long will our tables be down?
I don't see this moving forward. every day I ask, you reply, and nothing happens.
We invested our time and resources into this plugin because we thought it was robust and offer us great value. Now our tables are down because the plugin causes some of our pages to go down. if anyone goes to our site, they will see a shortcode that doesn't mean anything.
Everyone in our company has been waiting for this fix.
We spent almost two weeks on this issue and this is what you give me.
I know you can just recreate the table. Thats not the issue.
The issue here is that your plugin breaks(maybe with Googles help) from time to time like this rendering our page useless. The problem is definitely connected with your plugin. What your saying is that once the problem exist you cannot fix the bug. That is crappy code.
We have many tables and planning more. If the tables break after some time, we will need to recreate each table to fix it.
That is NOT a solution. That is a crappy product!
Now we have to see which of your tables have the bug, we then have note each one down, then we have to turn off the plugin since we cannot configure specific tables(another bug) and then take off the shortcode, then turn the plugin back on.
You do NOT resolve this issue. My time was wasted!
I hear your frustration and I see where you're coming from but please allow me to explain this problem in more details. Google doesn't announce changes on their system and the only way we could know this is happening is through feedback that our customer provides. This is not first time that this happens and it gave us major problems to keep the plugin usage experience as smooth as possible.
This is something on their side and the change is on their URL links which is something that can not be fixed immediately especially when we are not aware of it. We are using their links to make a tables from it and when something like this is happening we can not immediately change and make a solution that will work smoothly because there is possibility that they can change it again.
Thank you for understanding and sorry for any inconvenience.
WpDataTables is causing a bug.
It is preventing the page content to show up.
When we remove the table code, the page is fine.
Pls fix this. This is NOT acceptable.
I am finding more and more things that are I'm not satisfied with this product.
Nono
Chief Product Officer - Napkin Finance
Hi napkinfinance,
Thank you for your purchase.
Can you please send me the link where you have this issue because in the provided URL i can see that there are no errors.
Also can you please tell me did you checked or unchecked Include bootstrap.js option from the wpdatatables settings page.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
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there are no errors on the link because we took out the table code (per my post).
if we put the code in, the problem occurs. do you have any idea why this happens on only certain tables?
its happening on this page...
https://napkinfinance.com/napkin/prepaid-credit-cards/
pls hurry on this BUG, our site is live and I don't like leaving it like that.
I know this is the table plugin because if we remove the code, everything is ok again
HI napkinfinance,
Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.
Also point me to some table ID so I can put it on the page and reproduce the issue.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
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Hi napkinfinance,
Unfortunately I can not login with this credentials so can you please investigate.(attachment)
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
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Hi napkinfinance,
Could you please confirm that this account is administrator level account. This is necessary for me to be able to see plugin and solve the issue.
Also please change this credentials because it is not set on Private reply.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
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Hi napkinfinance,
Ok I logged in successfully but I can not find that page so I can edit it and paste some shortcode from our plugin.
Can you please send me the link where I can edit that page.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
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its happening on this page...
https://napkinfinance.com/napkin/prepaid-credit-cards/ pls hurry on this BUG, our site is live and I don't like leaving it like that. I know this is the table plugin because if we remove the code, everything is ok again
Hi napkinfinance,
I can see the page but the issue is that I can not edit it at all.
I asked for this link ( attachment) so I can directly go to the page editor.
Can you provide me with that or can you just paste the shortcode there and so I can investigate.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
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Hi Bogdan,
Here is the table for that page.
[wpdatatable id=71]
pls note that this is happening to more than one table on the site. If we remove the table ID shortcode from the post then everything works again.
We would like to know what is causing this. At the moment, we haven't identified what other posts have been affected. We found this error organically many times.
Pls fix ASAP
Nono
Hi napkinfinance,
It looks like the issue is with the spreadsheet.
Google recently changed URL structure and because of that creating wpDataTables from that link is not working anymore. Can you please use link from the browser and not the publish link and then the table will be created. You can take a look at detailed explanation at this link.
Also send me the link of the spreadsheet so I can take a look.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
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Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
If we add the URL link from the browser , is this a for sure thing?
It takes us time to go to each table and fix the problem.
I don't want this to happen again and a month later you tell me now the URL link doesn't work.
I am looking for a solution that will scale.
Pls confirm that adding the url link on the browser will work with your plugin no matter what Google does in the future.
I am tired of having to fix this issue.
N
CPO/NF
Hi napkinfinance,
I hear where your frustration is coming from but please understand when something like this happens, especially with the Google( which do not have practice to inform users that something is changed) is not something that is on our side to fix it.
First we need to find out what is causing this issue and what is changed on Google side, then to find the right solution to fix the issue.
For now the URL link from the browser is working ( before the change both of the URL links that you get was working with our table)
Sorry for any inconvenience and thank you for understanding.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
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we are now encountering other issues just trying to fix this issue:
This is getting ridiculous. And in the meantime some of our pages are being affected and are currently blank thanks to the plugin.
Hi napkinfinance,
Can you please deactivate/activate the plugin and tell me the result.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
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That did NOTHING!
Pls fix this ASAP!
the ID = 71.
Hi napkinfinance,
Can you please send me the link of that spreadsheet so I can take a look.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
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https://docs.google.com/spreadsheets/d/18HxD9gPQhQl7-6DgY-uuJ3voRzZNn0O24FD3wM_hDcU/edit?usp=sharing
I think its that one.
since i can't even get into the wpdatatable table, I now have to guess.
check that one.
Hi napkinfinance,
This spreadsheet might be the issue because it does not have the column header. ( attachment)
Can you please add something in this cell and tell me the result after that.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
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I added a title to that column.
Nothing happened! I still see a blank page when i edit that table.
I'm getting a little tired of getting one reply a day and not changing anything. our tables are still down. we have very important clients looking at our site everyday.
How long will our tables be down?
I don't see this moving forward. every day I ask, you reply, and nothing happens.
We invested our time and resources into this plugin because we thought it was robust and offer us great value. Now our tables are down because the plugin causes some of our pages to go down. if anyone goes to our site, they will see a shortcode that doesn't mean anything.
Everyone in our company has been waiting for this fix.
Everyday, we hope that it will get fix.
and all we see is a blank page.
Hi napkinfinance,
I understand you but i was not able to reproduce the issue on your site.
I create wpdatatables support table with your spreadsheet without any problems,you can find it ( id 112)
Also I put the shortcode in the new page wpdatatables support page and everything is working fine. ( attachment)
Please tell me do you see that table.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
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You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Bogdan,
We spent almost two weeks on this issue and this is what you give me.
I know you can just recreate the table. Thats not the issue.
The issue here is that your plugin breaks(maybe with Googles help) from time to time like this rendering our page useless. The problem is definitely connected with your plugin. What your saying is that once the problem exist you cannot fix the bug. That is crappy code.
We have many tables and planning more. If the tables break after some time, we will need to recreate each table to fix it.
That is NOT a solution. That is a crappy product!
Now we have to see which of your tables have the bug, we then have note each one down, then we have to turn off the plugin since we cannot configure specific tables(another bug) and then take off the shortcode, then turn the plugin back on.
You do NOT resolve this issue. My time was wasted!
Hi napkinfinance,
I hear your frustration and I see where you're coming from but please allow me to explain this problem in more details. Google doesn't announce changes on their system and the only way we could know this is happening is through feedback that our customer provides. This is not first time that this happens and it gave us major problems to keep the plugin usage experience as smooth as possible.
This is something on their side and the change is on their URL links which is something that can not be fixed immediately especially when we are not aware of it.
We are using their links to make a tables from it and when something like this is happening we can not immediately change and make a solution that will work smoothly because there is possibility that they can change it again.
Thank you for understanding and sorry for any inconvenience.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables