We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi TMS Team,
I have a big problem with wpDataTable, I can't create any table whatever the tool I use, I can't pass the last step, pressing the "create" button does nothing. No error, no warning, no table creation.
Please help, it's very urgent
Hi Charly,
Thank you for your purchase.
First try to deactivate/activate plugin and try to make again.
Can you tell me which version of the wpdatatables you use?
Also please send me a screenshot of "INFO" tab in main settings of wpdatatables.(attachment)
Thank you
Kind Regards,
Isidora Markovic
wpDataTables: FAQ | Facebook | Twitter | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Amelia demo sites | Docs
You can try our wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables
Thank you Milan for replying
First try to deactivate/activate plugin and try to make again --> Done, no changes
Can you tell me which version of the wpdatatables you use? --> Version 2.0.2 (download codecanyon)
See attached file for info tab.
I also can see many options are unavailable, greyed options, can't change language, time, skins, color, fonts, etc
Hi Charly,
Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.
Kind Regards,
Isidora Markovic
wpDataTables: FAQ | Facebook | Twitter | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Amelia demo sites | Docs
You can try our wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables
Hi Charly,
We can see that you have to many bootstrap files on page. One is from the theme and the second is from some plugin jobhunt.
This is the reason why you have this issue. Try to change the theme and deactivate this plugin and tell me is it working.
Kind Regards,
Isidora Markovic
wpDataTables: FAQ | Facebook | Twitter | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Amelia demo sites | Docs
You can try our wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables
Hi Milan,
I have tried to change the theme and you are absolutely right, it works!
But at this step of development I cannot change the theme of my website, could you recommend something else? As to how to go about it?
Charly
Hi Charly,
You can try to include our bootstrap on the page changing some code in file:
wp-content/plugins/wpdatatables/source/class.wdttools.php around line 799
and remove if statment so the code look like this:
You can try this but we can't promise that will not be some conflicts with theme bootstrap.Our suggestion is to change the theme if is it possible.
Kind Regards,
Isidora Markovic
wpDataTables: FAQ | Facebook | Twitter | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Amelia demo sites | Docs
You can try our wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables
Thank you very much Milan,
I will try and let you know if I am facing other issues, maybe it can help someone else.
Hi Charly,
You are welcome. Glad that we solved the issue.
If you have any more issues feel free to open a new ticket, we will gladly help.
We'd greatly appreciate it if you could take a minute and leave a review on CodeCanyon on this link. Thanks!
Kind Regards,
Isidora Markovic
wpDataTables: FAQ | Facebook | Twitter | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Amelia demo sites | Docs
You can try our wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables