We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
I have been testing the pages I'm using wpDataTables on for speed results.
As per the attached image, Google PageSpeed/GT Metrix say that HighCharts is serving identical content from different URLs, which negatively affects the speed of the page loading.
It appears to be one of the main problems with the page speed for any page with wpDataTables & HighCharts on it.
What is a good solution here?
Regards,
Hi Aidan,
Thank you for your purchase.
It's should load just ones.
Can you please send me a link of that page where you have charts so i can investigate?
Thank you
Kind Regards,
Isidora Markovic
wpDataTables: FAQ | Facebook | Twitter | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Amelia demo sites | Docs
You can try our wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables
An example is https://ivalueinvesting.com/screener/
It doesn't happen on every possible load, but when I've checked it with GTMetrix it happens about 4 out of 5 times.
Regards
Hi Aidan,
We notice that in script tag there is "data-rocketsrc" attributes. Are you using some plugin for optimize javascript files? Can you disable that and try again to test?
Kind Regards,
Isidora Markovic
wpDataTables: FAQ | Facebook | Twitter | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Amelia demo sites | Docs
You can try our wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables
Yes, that has fixed it. Funny that something which is supposed to help with page speed actually ends up slowing down the page!
Thanks very much.
Hi Aidan,
You are welcome. Glad that we solved the issue.
Kind Regards,
Isidora Markovic
wpDataTables: FAQ | Facebook | Twitter | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Amelia demo sites | Docs
You can try our wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables