We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
I have a problem with changing colors and fonts in my tables. It all looks right, I can save all changes but when I refresh settings panel everything is gone and my tables in front end never change. I can only change base skin.
There are some other problems with customization, like changing hiding info block or "Show X entries" dropdown (it sometimes works, sometimes not).
Hi lolapopp,
Thank you for your purchase.
Sorry i can't access on website with old credentials that you provide.Can you please provide me new one so i can investigate this issue? You can write credentials here just check Private Reply so nobody can see them except us.
Best regards
Kind Regards,
Isidora Markovic
wpDataTables: FAQ | Facebook | Twitter | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Amelia demo sites | Docs
You can try our wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables
Hi,
Well I think I have it all solved but thank you for a quick answer :). For those, who have similar problems, this is what I did:
1. I clicked "reset colors and fonts to default" and "apply" in settings panel;
2. I changed base skin to light.
Also (in my case) many functions after updating to the newest version must be saved in default settings and after that changes can be visible.
And I have one additional question: is it possible to change position of a page when saving to PDF (I would like to have it in horizontal position so more columns can be visible).
Best regards,
Jola
Hi Jola,
Glad that you solved the issue.
Yes you can change orientation in file../wp-content/plugins/wpdatatables/source/class.wpdatatable.php and around line 2847 you can find
and replace it with
Kind Regards,
Isidora Markovic
wpDataTables: FAQ | Facebook | Twitter | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Amelia demo sites | Docs
You can try our wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables
That works. Thank you very much for your support :)
Hi Jola,
You are welcome. Glad that we solved the issue.
If you have any more issues feel free to open a new ticket, we will gladly help.
We'd greatly appreciate it if you could take a minute and leave a review on CodeCanyon on this link. Thanks!
Kind Regards,
Isidora Markovic
wpDataTables: FAQ | Facebook | Twitter | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Amelia demo sites | Docs
You can try our wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables
Done, gave you five stars:). Thanks again!