Hi Nitrat,
Thank you for your purchase.

Can you please send me a link of page where you have this issue so i can investigate?

Thank you

Hi Nitrat,

Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.

Best regards

Hi Nitrat,

Could you please confirm that this account is administrator level account. This is necessary for me to be able to see plugin and solve the issue.

Thank you

Hi Nitrat,

There is CSS rule that can solved your issue. 

Just add this code in Custom wpDataTables CSS under the "Custom JS AND CSS" in main settings of wpdatatables.

table {
   position: relative !important;
}
.bootstrap-datetimepicker-widget li {
   display: block !important;
}

Best regards

Hi Nitrat,

I said to you to add code in Custom wpDataTables CSS not in Custom wpDataTables JS.

I change that for you so can you check now.

Best regards

Hi Nitrat, 

I can see that tables working just fine. When you make some changes on wpdatatables i suggested you to clear cache. Can you check?

For the data range filter I can confirm now that this is the bug on our side and thank you very much for reporting it.  I forwarded this to my team and it will be fixed for the next update.Thank you very much for reporting this and sorry for any inconvenience. 

 Best regards.

Hi Nitrat,

The tables in our browser on page http://bsoinsur.online/test2/ and http://bsoinsur.online/reports_dms/ working fine. ( attachment )

When you refreshing the page we suggested to use CTRL+F5.

We are working on that bug so it will be as soon as possible.

Best regards

Hi Nitrat,

We are aware that you have a problem using data range filter. Our team working of that bug, so my suggestion is not to use this filter until we fix that in next update. It will be as soon as possible.

Sorry for any inconvenience.

Best regards.

Hi Nitrat,

We are still working on updates and testing, but we try to be as soon as possible.

Sorry for any inconvenience.

Hi Nitrat,

It will be very soon, but we can show how to fix this. You have to change some code in file wp-content/plugins/wpdatatables/assets/js/jquery-datatables/jquery.dataTables.columnFilter.js around line 350

var dStartDate = from.val() != '' ? new Date(from.val()) : from.val();
var dEndDate = to.val() != '' ? new Date(to.val()) : to.val();

and also in same file around line 361

dCellDate = new Date(aData[_fnColumnIndex(index)]);

and replace first block of code with this code:

var dStartDate = from.val() != '' ? moment(from.val(), dateFormat.toUpperCase()).toDate() : from.val();
var dEndDate = to.val() != '' ? moment(to.val(), dateFormat.toUpperCase()).toDate() : to.val();

and the second one with this code:

var dCellDate = moment(aData[_fnColumnIndex(index)], dateFormat.toUpperCase()).toDate();

Hi Nitrat,

Can you please provide us wp-login credentials so we can investigate, because we try with old one and we can't access.You probably delete them.

You can write credentials here just check Private Reply so nobody can see them except us.

Hi Nitrat,

You are welcome.  Glad that we solved the issue.

If you have any more issues feel free to open a new ticket, we will gladly help.

We'd greatly appreciate it if you could take a minute and leave a review on CodeCanyon on this link. Thanks! 

Hi Nitrat,

Can you please send me a link of that page where you have this issue so we can investigate?

Hi Nitrat,

We notice the issue and we found that there are some conflict with this css

http://credit.kupipolis.online/wp-content/uploads/headway/cache/general-85305b8.css?ver=4.9

If is from theme can you change the theme and see is issue is gone?

Hi Nitrat,

Sorry for late response. 

We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.

Is it possible to change the theme? You can use theme that you used on website 

http://bsoinsur.online.

Hi Nitrat,

Then is probably you are using some other plugins that is not on http://bsoinsur.online.

Can you try to disable one by one and see which one causing the issue?

Hi Nitrat,

Please provide me a temporary WP-admin login for that site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.

Also point me to the table id where you have this issue. Thank you

Hi Nitrat,

We are still investigate what cause the issue. Thank you for your patience.

Hi Nitrat,

We fix this you can check on your website.

Hi Nitrat,

We do it like for previous website.

We just add this code in Custom wpDataTables CSS under the "Custom JS AND CSS" in main settings of wpdatatables.

table {
   position: relative !important;
}
.bootstrap-datetimepicker-widget li {
   display: block !important;
}

Best regards