We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
I configured a separate connection to a MySQL-Database. When I click the "Test connection" button the result is ok. Now I saved settings.
When I then click on "Create a table" there is no data (table) to select.
When I switch back to connection and start the test again, it fails with "wpDataTables could not connect to MySQL server. MySQL said: Access denied for user 'root'@'localhost' (using password: YES)".
If I retype the password, the test runs successfully.
I figured out, that my password was the problem: if it starts with "%" it will not be stored proper.
I think this is a bug and should be solved.
Hi Francesco,
Thank you for your purchase.
Thank you for reporting this, I forwarded this issue to my team and hope that we will have the solution in case it is a bug.
Can you please tell me if you change that % sign is everything working fine.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables