We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I don't know if this is a problem with your add-on or with the eMember plugin. If I install and activate the Formidable Forms integration add-on while eMember is activated, I get a fatal error which shuts down my site. The errors shown are:
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Fatal error: Access to undeclared static property: WPDataTable::$allowedTableTypes in /home/poudreriver/public_html/clonedsite/wp-content/plugins/wdt-formidable-integration/wdt-formidable-integration.php on line 75
Notice: Use of undefined constant EMEMBER_LOGGED_IN_AS - assumed 'EMEMBER_LOGGED_IN_AS' in /home/poudreriver/public_html/clonedsite/wp-content/plugins/wp-eMember/lib/class.emember_auth.php on line 351
Notice: is_feed was called incorrectly. Conditional query tags do not work before the query is run. Before then, they always return false. Please see Debugging in WordPress for more information. (This message was added in version 3.1.0.) in /home/poudreriver/public_html/clonedsite/wp-includes/functions.php on line 4139
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If I install and activate the add-on first and then reactivate eMember, I don't see this problem, although I am currently unable to create a table using the add-on (see separate ticket for that).
Do you have any idea what is happening? I don't feel very good about this even when I install in the "lucky" order. Something is obviously not right. Thanks!
Actually, I just tried activating the add-on without eMember activated and I got this:
Fatal error: Access to undeclared static property: WPDataTable::$allowedTableTypes in /home/poudreriver/public_html/wp-content/plugins/wdt-formidable-integration/wdt-formidable-integration.phpon line 75
Hi sandiknowles,
Thank you for the purchase.
Can you please confirm that you have installed wpDataTables version 2.0.2? If you don't have please update wpDataTables to 2.0.2 and issue should be resolved.
No, I don't have that version. I have Version 1.7.2. Do I need to have active support to update that?
Actually, I DO have version 2.0.2 on my test site and I see the same problem there.
Hi sandiknowles,
Minimum requirement for Formidable Forms integration for wpDataTables is wpDataTables version 2.0.2.
"No, I don't have that version. I have Version 1.7.2. Do I need to have active support to update that?"
- No, you don't have to have active support. You could update it on two different ways. Please take a look at this post from our documentation how to update wpDataTables - link.
Please provide me a temporary WP-admin login for your test site where this happens and where you have installed wpDataTables version 2.0.2, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check PRIVATE and nobody can see it except us.