We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
We've recently upgraded to wpDataTables 2.0.2 on a WordPress 4.8.1 installation. We are seeing the same problem reported in "Show records box not working" (#1241350). Specifically, the front-end data table works fine EXCEPT when you click "Show 10 entries" to change it, when nothing happens.
I did an "Inspect Element" on this item and the sub-items are there. So it seems that whatever JavaScript / jQuery trigger is being used isn't working.
I've reproduced this both with the current Avada theme and the WordPress "Twenty Seventeen" theme, so I don't think it's a theme conflict. And this was not a problem before the update (or so it seems since other things were updated at the same time).
I've also noticed that this same control IS WORKING on the back-end preview. So that's a clue.
I can give you a URL to the site and table, but it is on a protected page, so I'd have to privately give you credentials to see it.
Hi LarryDaniele,
Thank you for your purchase.
Can you please go to wpdatatables settings page and check include bootstrap.js option.
Let me know the result.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
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Hi Bogdan,
Yes, that solved the problem! :-)
I tried that earlier but must have forgotten to do "Apply" (or do a "deep refresh" on the page).
Case closed! Best of luck with the new version. wpDataTables is a GREAT product!
Larry
HI Larry
Glad that you were able to solve the issue.
Thank you very much for your kind words, we will do our best.
If you like our plugin and support we'd greatly appreciate it if you could take a minute and leave a review on CodeCanyon on this link. It means a lot to us. Thanks.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
I wonder if this is something that could be reported automatically in the plugin (e.g. if you don't detect Bootstrap, display a red footer note: 'Warning: Bootstrap.js does not appear to be enabled. Try turning on the “Include bootstrap.js on the front-end” option in the wpDataTable settings.')
Hi Larry
Your suggestion have a point and we are working to update somehow this feature or hopefully that this issue with bootstrap will find some stable solution. But for now this is the proper workaround.
Many themes, templates, plugins etc use different versions of bootstrap and that is why this issue is a little bit tricky.
The bootstrap is making a lot of issues not just with our plugin but with the other products also.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables