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  Public Ticket #1282415
wpDataTables not updating automatically or manually
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  •  2
    Aidan started the conversation

    Hi,

    I've had version 1.7.2 installed for a while. My purchase code has been saved in the settings area for a while too, but I don't receive notifications of updates.

    Perhaps the newer version doesn't have an auto-update feature. But I've also tried to update manually using your instructions and it doesn't work. I get 'Error 500' messages.

    In the FTP area, I tried manually deleting and replacing one sub-folder at a time, instead of deleting and replacing the entire wpdatatables folder. This seemed to work, until it came to the individual wpdatatables.php file. After deleting that out and replacing it, I started getting the 'Error 500' messages again.

    These errors then break my whole site, and I have to use one of my backups to restore my site.

    If there isn't an auto-update available since 1.7.2, is there another way to manually update, or is there a particular issue causing this kind of error?

    Thanks and regards.

  •  1,818
    Miloš replied

    HI Aidan,

    Auto update and the new update 2.0.2 version will be released this week.
    If you want to manually update the plugin you can follow this steps:

    1.) Download zip from this link

    2.) Use FTP to open /yourwordpressfolder/wp-content/plugins

    3.) Delete existing wpdatatables folder.

    4.) Upload previously downloaded wpdatatables folder through FTP to plugins folder (unzip it)

    5.)  Go to WP-admin panel, open Plugins section.

    6.) Deactivate wpDataTables, and then activate it again.


    The 500 Internal Server Error is a server-side error, meaning the problem probably isn't with your computer, Internet connection or plug ins but instead is a problem with the web site's server.

    Can you please investigate your server log and see if there is some errors.

    Best regards.

    Kind Regards, 

    Miloš Jovanović
    [email protected]

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  •  2
    Aidan replied

    Thank you. In the meantime version 2.0.2 has been released with automatic update. My host has advised me to use SFTP as a more secure alternative for future cases, using either FileZilla or WinSCP, so I'll do that if it comes up again.


    Regards