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  Public Ticket #1282415
wpDataTables not updating automatically or manually
Closed

Comments

  •  2
    Aidan started the conversation
    August 24, 2017 at 2:59pm

    Hi,

    I've had version 1.7.2 installed for a while. My purchase code has been saved in the settings area for a while too, but I don't receive notifications of updates.

    Perhaps the newer version doesn't have an auto-update feature. But I've also tried to update manually using your instructions and it doesn't work. I get 'Error 500' messages.

    In the FTP area, I tried manually deleting and replacing one sub-folder at a time, instead of deleting and replacing the entire wpdatatables folder. This seemed to work, until it came to the individual wpdatatables.php file. After deleting that out and replacing it, I started getting the 'Error 500' messages again.

    These errors then break my whole site, and I have to use one of my backups to restore my site.

    If there isn't an auto-update available since 1.7.2, is there another way to manually update, or is there a particular issue causing this kind of error?

    Thanks and regards.

  •  1,896
    Miloš replied
    August 24, 2017 at 4:02pm

    HI Aidan,

    Auto update and the new update 2.0.2 version will be released this week.
    If you want to manually update the plugin you can follow this steps:

    1.) Download zip from this link

    2.) Use FTP to open /yourwordpressfolder/wp-content/plugins

    3.) Delete existing wpdatatables folder.

    4.) Upload previously downloaded wpdatatables folder through FTP to plugins folder (unzip it)

    5.)  Go to WP-admin panel, open Plugins section.

    6.) Deactivate wpDataTables, and then activate it again.


    The 500 Internal Server Error is a server-side error, meaning the problem probably isn't with your computer, Internet connection or plug ins but instead is a problem with the web site's server.

    Can you please investigate your server log and see if there is some errors.

    Best regards.

    Kind Regards, 

    Miloš Jovanović
    [email protected]

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  •  2
    Aidan replied
    August 28, 2017 at 7:05am

    Thank you. In the meantime version 2.0.2 has been released with automatic update. My host has advised me to use SFTP as a more secure alternative for future cases, using either FileZilla or WinSCP, so I'll do that if it comes up again.


    Regards