We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
I've had version 1.7.2 installed for a while. My purchase code has been saved in the settings area for a while too, but I don't receive notifications of updates.
Perhaps the newer version doesn't have an auto-update feature. But I've also tried to update manually using your instructions and it doesn't work. I get 'Error 500' messages.
In the FTP area, I tried manually deleting and replacing one sub-folder at a time, instead of deleting and replacing the entire wpdatatables folder. This seemed to work, until it came to the individual wpdatatables.php file. After deleting that out and replacing it, I started getting the 'Error 500' messages again.
These errors then break my whole site, and I have to use one of my backups to restore my site.
If there isn't an auto-update available since 1.7.2, is there another way to manually update, or is there a particular issue causing this kind of error?
Thanks and regards.
HI Aidan,
Auto update and the new update 2.0.2 version will be released this week.
If you want to manually update the plugin you can follow this steps:
1.) Download zip from this link
2.) Use FTP to open /yourwordpressfolder/wp-content/plugins
3.) Delete existing wpdatatables folder.
4.) Upload previously downloaded wpdatatables folder through FTP to plugins folder (unzip it)
5.) Go to WP-admin panel, open Plugins section.
6.) Deactivate wpDataTables, and then activate it again.
The 500 Internal Server Error is a server-side error, meaning the problem probably isn't with your computer, Internet connection or plug ins but instead is a problem with the web site's server.
Can you please investigate your server log and see if there is some errors.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
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Thank you. In the meantime version 2.0.2 has been released with automatic update. My host has advised me to use SFTP as a more secure alternative for future cases, using either FileZilla or WinSCP, so I'll do that if it comes up again.
Regards