We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
The lite version worked OK with limited function and layout options. However, having purchased v2, I have a problem creating tables and editng them. The screen hangs after entering the URL of the source file (xlsx format). The data in the preview is just about visible and looks correct, but the process never completes to the save stage. The timer icon simply rotates for ever.
I can give you a temp logon if needed. PHP is 5.5 and Wordpress 4.8.1. It appears that others have the same issue and their expereince is the same as mine.
Jerry Stockbridge
I have worked more on this and have identified a specific issue. I am trying to edit tables created in the Lite version, and also adding tables in the v2 version. In all cases, I am using an Excel (XLSX) sheet referenced to a URL within the domain/site. I can create or edit (configure) tables in all cases where the table headigs are just plain text. However, if one or more is an integer number, the setup process never completes. It seems that the script is stuck not knowing how to deal with a number as a column header.
For me, this distinction is entirely repeatable, and now I know the issue, I can work around it.
Jerry
Hi Jerry,
Thank you for your purchase.
Can you please tell me do you still have that issue?
Also please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.
Thank you.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Jerry,
We are aware of this issue and it will be fixed for the upcoming 2.0.2 version which we hope that it will be released by the end of this week, so stay tuned.
Thank you for reporting this.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables