Holiday Notice – Support Unavailable on April 18 and April 21
We just wanted to let you know that our support team will be offline on Friday, April 18th (Good Friday) and Monday, April 21st (Easter Monday) due to the holidays.
We'll be back on Tuesday, ready to assist you!
In the meantime, if you need any help, feel free to:
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Explore helpful articles,
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Or check out our YouTube channels for video guides!
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Thank you for your understanding, and we wish you a wonderful holiday weekend!
The lite version worked OK with limited function and layout options. However, having purchased v2, I have a problem creating tables and editng them. The screen hangs after entering the URL of the source file (xlsx format). The data in the preview is just about visible and looks correct, but the process never completes to the save stage. The timer icon simply rotates for ever.
I can give you a temp logon if needed. PHP is 5.5 and Wordpress 4.8.1. It appears that others have the same issue and their expereince is the same as mine.
Jerry Stockbridge
I have worked more on this and have identified a specific issue. I am trying to edit tables created in the Lite version, and also adding tables in the v2 version. In all cases, I am using an Excel (XLSX) sheet referenced to a URL within the domain/site. I can create or edit (configure) tables in all cases where the table headigs are just plain text. However, if one or more is an integer number, the setup process never completes. It seems that the script is stuck not knowing how to deal with a number as a column header.
For me, this distinction is entirely repeatable, and now I know the issue, I can work around it.
Jerry
Hi Jerry,
Thank you for your purchase.
Can you please tell me do you still have that issue?
Also please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.
Thank you.
Kind Regards,
Miloš Jovanović
[email protected]
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Hi Jerry,
We are aware of this issue and it will be fixed for the upcoming 2.0.2 version which we hope that it will be released by the end of this week, so stay tuned.
Thank you for reporting this.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables