We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #1270183
There was an error when trying to create a new row
Closed

Comments

  •  1
    Sunt123 started the conversation
    August 10, 2017 at 1:37pm

    Hi,

    Just purchased this plugin yesterday. I'm getting some problems when trying to set up a new manual table. When using the multi-line editor in a column, I get an error message when trying to add more than one row of text in the field. The error says "There was an error when trying to create a new row", and I can't save it. If I just use one row of text in the editor it works. 

    The same thing happens when I use the HTML-editor. If I put anything in the editor and try to save, I get the same error message. If I leave the editor blank I can save the data. 
    I'm running Wordpress 4.7.3 on the website, but have also tried on two other websites running WP 4.8.1. All three websites are on different servers, if that helps. I get the same problem on all three websites. 

    Any idea why this is happening?

    Thanks

  • [deleted] replied
    August 11, 2017 at 11:05am

    Hi Sunt123,

    Please tell me what is the version of the plugin that you are using?

  •  1
    Sunt123 replied
    August 11, 2017 at 11:40am

    I'm using version 2.0.1, I think that's the latest one?

  •  1
    Sunt123 replied
    August 11, 2017 at 11:51am

    Sorry, I saw I posted two tickets by mistake regarding this. I'll post the update I made in the other ticket here, and you can close/delete the other ticket.

    Update: After searching for a solution, I enabled PHP mbstring on my server. Now I can save data with multi-line and HTML editor without getting the error message. I get a success message BUT as soon as I save, all the data I've put in these editor fields disappears from the table.

  • [deleted] replied
    August 11, 2017 at 5:43pm

    Hi Sunt123,

    Please tell me do they get saved to the database and also do you have any errors in your server error log related to our plugin

  •  1
    Sunt123 replied
    August 14, 2017 at 10:20am

    Hi Miliko,

    I have checked the database, and nothing from the multi-string or HTML-editor fields get saved. I haven't been able to find any errors related to wpdatatables in the error log either. 

  • [deleted] replied
    August 14, 2017 at 11:42am

    Hi Sunt123,

    Could you send me a temporary admin credentials so I can take a look?

  •   Sunt123 replied privately
  •  1
    Sunt123 replied
    August 15, 2017 at 11:44am

    Hi,

    Any update on this?

  • [deleted] replied
    August 16, 2017 at 10:06am

    Hi Sunt123,

    I can confirm the problem exist on your website. To debug it properly I would need FTP access as well as access to your database. Is it option for you to send me those?

  •   Sunt123 replied privately
  • [deleted] replied
    August 17, 2017 at 11:28pm

    Hi Sunt123,

    That would be the easiest way, but you can also provide me temporary FTP and phpMyAdmin accounts.