We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
I have just purchased wpDataTable, when I create a basic manual table I get the following error when I click to create:
"
Error
There was an error while trying to save the table! Not Acceptable
Not Acceptable!
An appropriate representation of the requested resource could not be found on this server. This error was generated by Mod_Security.
"
I'm not sure what the solution is, I'm using WordPress 4.8.1, I hope you can help quickly as I urgently need this table created in the next 48 hours!
Many thanks indeed!!
Hugh
Hi Hugh,
In regards to a site on your hosting account, the cause of the 406 error is usually due to a mod_security rule on the server. Mod_security is a security module in the Apache web server that is enabled by default on all hosting accounts. Apache web server, scans for violations of the rules it has set. If an action occurs that violates one of these rules, the server will throw a 406 error.
1. If you’re receiving this message when trying to save wpDataTable based on MySQL query from your WP Admin, it means your hosting provider is restricting access to some of WordPress’ native functionality. To solve it, contact your hosting provider to ask them to remove this restriction.
2. Adding the following to the top of your .htaccess file. (This should be a temporary measure. You could try it just to see if it will work, but you probably don’t want to leave it.)
3. Backup your .htaccess file if you have one in the public_html directory.
Open the .htaccess file with any text editor and observe the lines between the “# BEGIN WordPress” and “# END WordPress” tags. Make sure the lines look somewhat like the following. If not then update the file with the following content and upload it to the ‘public_html’ directory.