We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I would like to ask support team about Separate MySQL connection.
Is it possible to WpDataTable connect with a separate Postgresql database?
Can you extend these feature to support mysql or postgresql separate database?
Hi Allanbezerra,
We do have plans to expand that functionality on other DB systems but we do not have timestamp on it. At this moment only possible solution for this would be to hire one of our developers (or other) to do this as code customization.
Hi Allan,
This functionality requires approximately 10 hours of work to be implemented and our standard rate is 50$/h. If this price is suitable for your project please send me as much details as you can at my email from the signature and we will determine exact price based on them.
I must point out one more time that we were already planning this functionality so it cannot be exclusive to you and we will reserve the right to publish it in one of future releases of the plugin
Hi Allan,
We are aware of this functionality importance but at this point we have really long to do list so we need to prioritize our development based on the number of request for feature.
As I already said, we will definitely do this so i asking you for little more patience and hope that you will understand our position in this situation.