As previously announced via banners and our newsletters, support is no longer available through this platform.
For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.
You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.
Paid customers: Please log in to your store account for support.
Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com
Hello,
I renewed my 6 month support through Code Canyon but my plug-in is not updating to version 2.0. And I've also tried downloading the latest from Code Canyon and manually updating, following the instructions in the support section. However the plug-in remains at version 1.72
Hi TChapman95,
We didn't release autoupdate version yet so you need to update plugin manually.
To update it manually please follow these steps. If you just upload folder with new version of the plugin it is possible to see both versions in the dashboard. To prevent this please delete folder with old version first and then upload new one, go to the dashboard deactivate and reactive plugin.