We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi - On IE14, the table is condensed (that is, it doesn't extend full screen like it does in FF, Safari and Chrome.)
Any ideas how to fix? Thanks.
Hi mks222,
I am not sure if IE14 exists. Last version of IE is 11 but can you try to do this and see does it help:
Please try to find this file
../wp-content/plugins/wpdatatables/source/class.wpdatatable.php
and around line 2011 find this line:
after that line add this line of code:
Please check the attachment to see how it should look in the code.
great, thank you! You are right, it's IE11. I've implemented this fix and when the table loads it's ok, but it snaps back into a condensed view. See here: https://www.dropbox.com/s/4exqnp16ykah60m/IE11erroronCB.docx?dl=0
Hi mks222,
Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check PRIVATE so nobody can see it except us.
Also please provide me the link where this table is located.
Hi mks222,
Milos is currently on the vacation and that is the reason for late response, sorry about that.
I will try to help you out.
Can you please try to clear the browser cache and tell me do you still have the issue with the IE.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
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