Hi benjamin,
Thank you for your purchase.

Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.

Also point me to the table ID so I can take a look.

Thank you.

Hi benjamin,


Can you please delete this previous post and write me new credentials because the ticket is public and now everyone can see the credentials.

Also please check the PRIVATE reply so nobody can see it except us

HI benjamin,


Yes it is.

Now just you and me can see the conversation.

Best regards.

Hi benjamin,

I logged in successfully and first thing that I noticed is that you are using 1.7.1 version which had some minor issues.
Can you please update the plugin to the latest 2.0.1 version and if you still have the issue I will investigate.

Auto update is not released yet but you can manually update the plugin by following this steps:

1.) Download zip from this link

2.) Use FTP to open /yourwordpressfolder/wp-content/plugins

3.) Delete existing wpdatatables folder.

4.) Upload previously downloaded wpdatatables folder through FTP to plugins folder (unzip it)

5.)  Go to WP-admin panel, open Plugins section.

6.) Deactivate wpDataTables, and then activate it again.

Best regards.

Hi benjamin

You are on the right page now you just need to login to your Codecanyon account.

There you will see all of yours purchases.
 Find wpDatatables and click download ( attachment)( I have some other plugins on this account so you will not see our plugin in the attachment, but in your profile it should be our plugin displayed)

Then follow the other steps like I wrote you below.

Let  me know the result.

Best regards.