We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
When I activate wpdatatables 2.0 on a website with a new copy of wordpress and no plugins and then go to the wordpress admin page on chrome (on an Android device) and then click on the hamburger menu I expect to see the menu items in the left hand column but instead the left hand column is blank. I'm attaching a screenshot that shows the blank left column. If I disable wpdatatables then I can see the menu. This problem only occurs on android (of course the hamburger menu only shows up on android).
Hi Jonathan,
Thank you for your purchase.
Can you please update the plugin to the 2.0.1 version.
You can do that by following this steps:
1.) Download zip from this link
2.) Use FTP to open /yourwordpressfolder/wp-content/plugins
3.) Delete existing wpdatatables folder.
4.) Upload previously downloaded wpdatatables folder through FTP to plugins folder (unzip it)
5.) Go to WP-admin panel, open Plugins section.
6.) Deactivate wpDataTables, and then activate it again.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Bogdan,
I upgraded to 2.0.1 but I still see the same problem.
Thanks,
Jon
Hi Jonathan,
Can you please confirm me that you are not using Private mode browsing.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Bogdan,
I am not using an incognito tab in Chrome. I am using ssl mode (https). If I login to the Wordpress admin panel using an incognito tab I still see the same behavior.
Thanks,
Jon
Hi Bogdan,
I see the same problem on Firefox for Android.
Thanks,
Jon
Hi Bogdan,
I see the same problem on Safari on an iPhone (iOS).
Thanks,
Jon
Hi Jonathan,
Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.
Thank you.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Bogdan,
There's really no need to provide a login on my site. You can see this on any WordPress site with your plugin enabled. Let me know if you can't reproduce the problem in which case I will provide a login.
Thanks,
Jon
Hi Bogdan,
I sent you a private message with the url and credentials to reproduce the problem. Were you able to see the problem?
Thanks,
Jon
Hi Jonathan,
In file:
../wp-content/plugins/wpdatatables/assets/css/admin/admin.css on line 373 find and remove this code:
.wpdt-c #adminmenuback { z-index: 101; }And issue will be solved.
Hi Milos,
That fixed the problem.
Thanks,
Jon
Hi Jonathan,
You are welcome. We'd greatly appreciate it if you could take a minute and leave a review on CodeCanyon on this link. Thanks!