We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I just paid for and downloaded your plugin. It uploaded fine to my wordpress but after trying to activate the following error code was displayed and I am unable to use this:
Plugin could not be activated because it triggered a fatal error.
Parse error: syntax error, unexpected T_FUNCTION, expecting ')' in "my_url"/wp-content/plugins/wpdatatables/source/class.constructor.php on line 1551
I have the same problem
Is there a legacy version we can use until this is fixed?
Hi scotty6861 and Sovaptizza,
Can you please check your version of PHP and update if it is possible.
Thank you.
Kind Regards,
Miloš Jovanović
[email protected]
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Which version of PHP should I be running?
I am running "Current PHP version: 7.0.12"
Hi scotty6861,
Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check PRIVATE so nobody can see it except us.
Hi Milos,
As my Wordpress installation was new I removed it and reinstalled a clean wordpress, uploaded the same plugin file and now everything works great! Thank you for your help!
Hi Scotty and Sovaptizza,
@scotty6861 You are welcome. We'd greatly appreciate it if you could take a minute and leave a review about version 2.0 on CodeCanyon on this link. Thanks!
@Sovaptizza Can you please send us you WP-login credentials so we can check this issue? Can you please first check you PHP version on wpDataTables settings page under Info tab? Just please check PRIVATE so nobody else can see credentials except us.
I use PHP Version 5.3.29. What version do you recommend?
Hello milos. Unfortunatelly I can't leave Private replay to this ticket. I sent you credentials to your email [email protected]
Thank you
Olga
Hi Olga,
You'll have to update the PHP version because Minimum requirements for wpDataTables is PHP 5.4.
Hello Milos
I was able to activate wpDataTables after updating to PHP 5.6.
Thank you
Olga