When trying to open the wpDataTables settings it does not load correctly and hangs with the spinner still spinning. I updated from version 1.7 to 2 just before I discovered this problem. Version 1.7 worked.
I need the setting page to setup access to my SQL database
Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.
First did you have a good weekend or did you have to work on the new release?
I have replaced the file you sent but it did not resolve the problem
In the mean time I have completely reloaded the raspberry pi (on a different memory card) by installing apache2, php5 (same version as before) and word press 4.8. and wpdatatables ver2.0 and nothing else. I would consider this a clean install
I have also replaced the file you sent me.
I will not touch this setup as is until further instructions
Remember vnc which would let you see what I see. Up to you
We do not work for weekends but we had some tasks to find some more ideas about our upcoming add-ons.
Due to our support policy we are not allowed to have skype, teamviewer, vnc calls because that is not included in support of the plugin. We can offer you to hire one of our developers to help you out with this issue but the price for that is 50$/hour but I think we can solve this without extra paying.
I can see that you are using the supported PHP version for our plugin
The update 2.0.1 is released so now can you please follow this steps in updating it and tell me the result.
You should not have 2 versions of our plugin in the plugin dashboard in WP. You can switch from version to version by downgrading or upgrading the version but please follow this steps that I wrote you below if you do not want to lose all of your tables. Maybe the issue is because of that .
This can be cause of the issue, because the lite version appears. You told me that you followed the instructions for manual installation and that is very strange that the lite version is still showing. Is there any possibility to install the plugin from the beginning
I have completely reloaded my test raspberry pi including formatting the memory card but the results are exactly the same including as before "Just noticed from the plugins pages if a press view details for wpDatatable I go to a page wpDataTables Lite 1.2.2"
With the view details does this just have an url behind it. i.e. is it coming from the net other than locally.
When i use vnc to login to the test raspberry pi and use the built in browser the symptoms are as described in the last couple of posts. that is all wpdatatables pages do not load correctly.
Now if I log using firefox it is only the settings page that does not load correctly.
In both cases view details shows the same (wpdatatableslite 1.2.2)
When trying to open the wpDataTables settings it does not load correctly and hangs with the spinner still spinning. I updated from version 1.7 to 2 just before I discovered this problem. Version 1.7 worked.
I need the setting page to setup access to my SQL database
Kind Regards
Greg Elton
Adelaide South Australia
Hi Greg,
Thank you for your purchase.
Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.
Kind Regards,
Miloš Jovanović
[email protected]
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Bogdan Thanks for your reply
I am not sure how to provide a temp login
My setup is that it is on a raspberry pi connected to my home network. I use my desktop then to connect to the raspberry pi.
I am very happy to help but will need some direction on how to do so
Kind Regards
Greg
Hi Greg,
I assume than that your site is not live and if that is the case it is not possible to give me the credentials until your site goes live.
Can you please tell me is your site on your localhost or it is a live site.
Thank you.
Kind Regards,
Miloš Jovanović
[email protected]
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Bi Bogdan
My site is on the localhost (Raspberry pi) and will most probably will never be 'live'
I am developing a control system for my plant nursery and wish to access the controls and collect data via my home network
I would like to point out that level of my knowledge on web creation is generally not very good.
As a side note I have had problems connecting to your site. Are you having problems?
Kind Regards
Greg.
Hi Greg,
It is very difficult for me to solve the problem If I can not access the site and see the plugin but I will give my best to help you out.
Ok first, can you please tell me which version of PHP and WordPress do you use.
Thank you.
Kind Regards,
Miloš Jovanović
[email protected]
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Hi Bogdan
The software versions are :
PHP 5.6.30 build April 14 2017
Wordpress 4.8
Today I reinstalled wordpress and wpdatatable which has made the fault worst than before.
What has happened all pages do not load correctly. You can read the page but it slightly grayed out, no spinner and non responsive.
Version 1.7 is OK
Have you considered VNC to view my installation
Kind Regards
Greg
Hi Greg,
If you are using now the 2.0 version of plugin can you please find this file
../wp-content/plugins/wpdatatables/templates/frontend/table_footer.inc.php
and replace that file with the one that I am sending you in attachment.
Thank you.
Kind Regards,
Miloš Jovanović
[email protected]
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Hi Boden
First did you have a good weekend or did you have to work on the new release?
I have replaced the file you sent but it did not resolve the problem
In the mean time I have completely reloaded the raspberry pi (on a different memory card) by installing apache2, php5 (same version as before) and word press 4.8. and wpdatatables ver2.0 and nothing else. I would consider this a clean install
I have also replaced the file you sent me.
I will not touch this setup as is until further instructions
Remember vnc which would let you see what I see. Up to you
Kind Regards
Greg
Hi Boden
I forgot to say that all wpdatatables screens do not load correctly with the same symptoms as before
Kind Regards
Greg
HI Greg,
We do not work for weekends but we had some tasks to find some more ideas about our upcoming add-ons.
Due to our support policy we are not allowed to have skype, teamviewer, vnc calls because that is not included in support of the plugin. We can offer you to hire one of our developers to help you out with this issue but the price for that is 50$/hour but I think we can solve this without extra paying.
I can see that you are using the supported PHP version for our plugin
The update 2.0.1 is released so now can you please follow this steps in updating it and tell me the result.
1.) Download zip from this link
2.) Use FTP to open /yourwordpressfolder/wp-content/plugins
3.) Delete existing wpdatatables folder.
4.) Upload previously downloaded wpdatatables folder through FTP to plugins folder (unzip it)
5.) Go to WP-admin panel, open Plugins section.
6.) Deactivate wpDataTables, and then activate it again.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
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Hi Bogdan
Thanks for update but alas it has not changed anything.
I would like to know is the if I have both versions loaded as plugins but only one active at a time would this be ok.
This would allow me to continue with my project and swap to v2.01 to fault find.
I have only version 2.01 loaded now but still have the original version 1.7
Kind Regards
Greg
Hi Greg,
You should not have 2 versions of our plugin in the plugin dashboard in WP.
You can switch from version to version by downgrading or upgrading the version but please follow this steps that I wrote you below if you do not want to lose all of your tables.
Maybe the issue is because of that .
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
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Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Bogdan
On my test site I t first had ver2 loaded. and then deleted that and installed 2.01.
The update was done by deactivating 2.0 and then used the file management system to remove it.
Next I download the new version, unzipped it in to the plugin directory and activated it with the same results.
The above was done via my raspberry pi.
Kind Regards
Greg
hi Boddan
Just noticed from the plugins pages if a press view details for wpDatatable I go to a page wpDataTables Lite 1.2.2
I do not know if this is significant
Kind Regards
Greg
Hi Greg,
This can be cause of the issue, because the lite version appears.
You told me that you followed the instructions for manual installation and that is very strange that the lite version is still showing.
Is there any possibility to install the plugin from the beginning
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
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You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Bogdan
I have completely reloaded my test raspberry pi including formatting the memory card but the results are exactly the same including as before "Just noticed from the plugins pages if a press view details for wpDatatable I go to a page wpDataTables Lite 1.2.2"
With the view details does this just have an url behind it. i.e. is it coming from the net other than locally.
Could it be a "red herring" ?
Kind regard
Greg
Hi Bogan
I noticed one other thing:
When i use vnc to login to the test raspberry pi and use the built in browser the symptoms are as described in the last couple of posts. that is all wpdatatables pages do not load correctly.
Now if I log using firefox it is only the settings page that does not load correctly.
In both cases view details shows the same (wpdatatableslite 1.2.2)
I hope that I am not confusing you .
Kind Regards
Greg
HI Greg
I will need to forward this issue to my team so maybe they are familiar with this problem.
As soon as I have an answer I will get back to you.
Sorry for any inconvenience and thank you for understanding.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
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Hi Bogdan
Can you please update me with the progress of my problem?
Kind Regards
Greg
Hi all,
I have the same problem, the Settings page does not load properlly and spinner keeps spinning.
This is fresh install and no other version of
Check the video clip below:
Temp login can be provided, please provide instruction.
My configurations are:
wpDataTables: 2.0.1
PHP
MYSQL
Cheers,
Paul
Hi Greg and Paul,
Can you please tell me if it is possible for you to update the PHP to the latest version.
Thank you.
Kind Regards,
Miloš Jovanović
[email protected]
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Hi Bogdan,
Sorry, upgrade PHP to latest is not possilble at this stage.
All other production system is deployed on ubuntu 14.04.
Can you please fix this bug? Thanks.
Cheers,
Paul
Hi Paul,
Can you please open a new ticket so we can continue there.
Thank you.
Kind Regards,
Miloš Jovanović
[email protected]
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A new ticket is created #1276695.